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Oilstop Drive Thru Oil Change
- Oil Change Stations
- Santa Rosa, CA
About this business
Location details
1375 Santa Rosa Ave, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They are such nice guys very helpful and fast.we didnt have to get out of our truck they offered us drinks (coffee water soda ) and welcomed us with a smile very inviting. They let me know and showed me things I needed done and got in there and did such a great job.I got an oil change and transmission flush done Alfredo and fernando and steve did our work and I couldnt be happier. they even gave me a coupon for a free car wash. If you need a place to keep you car running good and service with kindness and a smile this is the... read more
Great friendly service, a young man immediately asked if I needed anything and genuinely smiled the whole time. They made sure i knew exactly what was being done and they would show me the new filter before putting it in. They also offered me additional service but did not press the matter when I declined. I will definitely return here.
Did the job nicely. Did try upswell you quite a bit. But what do you expect? They did a great job and lubricated my Squeeky doors even free of charge. Broom broom!
The service here is outstanding. EVERY person on staff was prompt, informative, professional, and kind. I felt that my business was very appreciated. I didn't feel any pressure to purchase additional services...although many were recommended to me. It's really REALLY nice that they would let me know about maintenance my car needs as opposed to just changing the oil. In the long run...these extra little services...engine cleaners...transmission fluid...etc...are going to keep me from spending money on repairs (for neglect) a... read more
Excellent service. Surprising never had to leave my car gave me a cuppa coffee. Walked me through every step as they were working with my car, my baby. I would write highly recommend this place.
This place is great! Quick, friendly and com isn't- everything you want when you have to get your oil changed. They offered my dog a great because he barking at all the action which completely did the trick and hot cider while you wait which was perfect for the fall day.
Nice oil change while waiting in my car. BUT refused to honor their own coupon. The one available right here on YELP. I had asked the attendant if it was valid for my service and he said, "yes, I was going to offer you this paper coupon, it's the same." At the time of payment, they claimed they didn't know I had one. So what was that piece of paper for then?? You have no idea how much I needed that tiny little $10 break and your refusal to allow it has lost you a customer for life. I will NEVER go back.
Business response:
Dear Leigh, We are certainly sorry your recent service visit to our Santa Rosa Avenue Oilstop was so less than excellent. In researching your experience, we've discovered that we completely dropped the ball with our handling of your $10 coupon, and we apologize. As a small token of our appreciation for your business and for our poor handling of your service visit, we would like to present you with a Gift Certificate for a free 33-Point Service that you are welcome to use for any vehicle, at any time during the next 12 months... read more
The people were so nice and friendly here and it was pretty fast too. No line when we pulled up the first thing they asked was what would you like to drink they had coffee apple cider tea and hot chocolate. Another thing I like is the people didn't try and sell you anything they did their work and they did it good.
I am never coming back here! Other reviews said that this place didn't try and sell additional services, BS! They tried selling me no less than 6. In addition, they charged extra for the oil filter because my truck is a diesel. I have driven a diesel truck for over 15 years and am used to paying for extra quarts of oil, but never full cost for the oil filter on top of the base service, nor did they tell me this up front.
Business response:
Dear Mary, We certainly apologize for the less than excellent service you experienced last week at our Santa Rosa Avenue Oilstop. Please remember; it is our promise to our Guests that we will do everything in our power to keep repair costs to an absolute minimum and to increase your driving pleasure as much as possible. This means, when your vehicle has high mileage and you don't recall when services on your vital components were last performed, we are obliged to ask you if you would like those services performed immediat... read more
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.5 star rating with 779 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is open now. It will close at 6:00 p.m.