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Oilstop Drive Thru Oil Change
- Oil Change Stations
- Santa Rosa, CA
About this business
Location details
1375 Santa Rosa Ave, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ok so I'm going to start off by saying that this was my first time needing to get my car serviced outside from taking it to the dealership and I was nervous that they were going to take advantage of me (because I know little to nothing about cars. Oops). I was low on money and my fiance recommended I give the Oilstop a try. I was very due for an oil change, like 10k miles overdue, and needing to get new air filters. The men who work here are beyond nice, friendly, attentive, polite, time conscious, and professional. I didn't... read more
You stay in your car to be captive while they try to nickel and dime you for things that may be needed and things that aren't. Went in for oil change with $10 coupon. Spent $62 for an air filter and oil change. Still looking for a good place to get my truck serviced.
Business response:
Dear Candice, We're sorry your visit to our Santa Rosa Avenue Oilstop yesterday was so disappointing. It is our responsibility, when you come in to one of our stores, to offer services that may be due. Of course, it is completely up to you whether or not you wish to have services performed, and whatever you decide to do is OK with us. It is our job, however, to help keep your vehicle running well and to avoid expensive repairs. Your vehicle has over 150,000 miles, and if you did not remember when you last serviced, for examp... read more
I'll stop is taking care of both of my cars for about 20 years. Excellent service every time. The mechanic Randy is outstanding. I own a 98 Honda with 121,000 miles and it runs perfectly thanks to them.
Good, fast service. $25 up charge for skid plate removal seems excessive to turn a few extra screws.
Amazing service. I took my car on a Saturday and there was no waiting. The guy had me pull into the garage and the first thing he offered me was a drink. They take care of my car and didn't force any thing on me... Like the dealership does. I'm a very satisfied customer and I will definitely be returning
I called Oilstop yesterday morning and asked what an oil change on a 99 VW Passatt would cost~ They quoted me $44.99+tax. That was reasonable, so I sent my daughter down so she could get her oil changed in her Passatt. When she got there they then told her it would be over $100. She went elsewhere. Bait and switch~ No thanks.
Business response:
Dear Kim, We are very sorry for the misunderstanding. We did not realize you were asking about the price for a Full Synthetic Oil Change service nor did we fully understand the specific vehicle you were asking about. Your VW Passat has a skid plate that is time-consuming to remove, and there is an upcharge to do so. While our staff should have listened more carefully, a drive-thru oil change is not a quiet environment. However, we will remind our staff - in all Oilstop locations - to be more attentive on phone inquiries.
This place does good oil changes. They might try to sell you stuff you don't need. so consult your manual.
Let me begin by saying WOW. I have never in my life been so pleased with the level of service when getting my oil changed. I've never been to a drive thru oil changing service so this was a first for me and I loved it! I arrived and there were 2 cars ahead of me but the attendant promptly greeted me and had me pull into the garage. (You stay in the car throughout the process with your window rolled down). He then asked what type of services I'd like to have done, asked me if I would like a beverage and began taking my inform... read more
What a scam. They try to sell you everything and the kitchen sink. You can get a $300 oil change on a brand new electric car here. If you don't buy the crap they are selling for extra they get mad. They once put expensive synthetic oil in my radiator. YES, my radiator! So I don't buy extras as its too confusing for them and things my car does not require. Today though, I asked how much, they told me. Then I went to pay and use the YELP $10 off now coupon. They refused it and said it was already included. Same price I always ... read more
Business response:
Dear Julie, We are certainly sorry your recent service experience at our Santa Rosa Avenue Oilstop was so less than excellent. However, according to our records, this was the first time you have used Oilstop for your car's maintenance. Having serviced millions of cars since opening our business, we have never mistakenly put oil in a radiator. Are you certain it was Oilstop and not another business that did this? In addition, your invoice shows that we did indeed discount your service by $10.
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.5 star rating with 779 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is open now. It will close at 6:00 p.m.