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1375 Santa Rosa Ave, Santa Rosa, CA, 95404, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 6:00 p.m. | |
Sun | Closed |
I have been going to a Oilstop for many years. Recently I went to a different location on Santa Rosa Ave. I had the best experience at this location. Justin went above and beyond to help us with our oil change. It was fast and efficient. He changed out my wipers and my coolant in my transmission fluid. He was so friendly and you just don't find that anymore. I hundred percent recommend going tothis location. And if you have the opportunity I recommend asking for Justin. He goes above and beyond and is extremely well-versed i... read more
Thank you so so much to Justin for the stellar customer service! The entire team goes above and beyond to make your experience one to remember! So so appreciated! Thanks again and bless you all
Upon driving up, I was greeted and offered a complimentary beverage. The wait wasn't too bad, but that may depend entirely on how much the person in front of you is getting done. Once it was my turn I was talked through the entire process and anything that looked like it needed attention was shown to me! Got exactly what I needed and was on my way. Definitely recommend stopping here!
Came here on a Saturday morning, there was only one car in front of me. Estimated time (about an hour) was dead on. From when I got in to when I left the building was just over an hour, so pretty fast. I had gone to a competitor oil change place earlier in the day but their line was so disorganized, the techs didn't even know who was next. Service was done promptly without too much upselling. They do try to sell you services like an engine oil treatment, Techron fuel system cleaner, air filters (engine and cabin), transmissi... read more
Everything seems to be working. The whole staff is really young. It was a little shocking to see like 19 and 20 year olds only and no one older. Usually that means the working environment doesn't support staff longterm which always makes me nervous because I want to support good companies. They offered me a soda or water. They cleaned my windows. It was easy but I needed a synthetic oil change and it was $111 for just the basics. I'm not sure if I'll be back but it was easy.
Business response:
Tory, We're very sorry your recent visit to our Santa Rosa Avenue Oil Stop was not up to the normally high standards we're known for. You are quite correct in your observation that our current staff is very young. Like many industries, we are having a very tough time finding suitable new staff members. I can assure you, however, no matter the age of an Oil Stop staff member, our training program is rigorous, very thorough and involves 3 certifications that are the toughest in our industry to earn. Thank you for trusting your... read more
Wow wow wow! Hands down amazing customer service from the whole team. A special shout out to Christian, Ray and Juan though! Although there was a bit of a wait Christian was constantly checking in on me and asking if i needed a drink or anything to feel more comfortable. Ray and Juan walked me through the entire service and talked about exactly what they were doing to my vehicle. They seemed very honest in their recommendations unlike some places who are trying to get a quick buck. You are definitely in good hands with these... read more
I called on Thursday just to get an idea of how long was the wait and the technician that answered the phone was honest and mentioned two other employees had called out sick and they were backed up, I explained that I'd understand and would come by the next day. Friday morning I arrived and the technician comes to the window and asked what type of oil I was looking for, once I explain the make and model of the car he proceeded to tell me that they didn't have that type of oil and that I should return another day when they ha... read more
Shout out to Christian, Sam, and Angel for taking us in right before closing and making sure we knew about our cars fluids and actually teaching us about our own car's maintenance. Thank you!!
Quick, easy, reasonable price and friendly staff! After dealing with a nightmare at a dealership - called here and the tech who answered to the ones welcoming me to the end with servicing my Rav4 this is where y'all should be going!!!
Business response:
Thank you Candy. We are pleased to serve you and are happy you enjoyed our service. We look forward to seeing you again! Have a super weekend!
Oilstop Drive Thru Oil Change has a 4.4 star rating with 778 reviews.
Oilstop Drive Thru Oil Change is closed now. It will open at 8:00 a.m.