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Old Republic Home Protection
About this business
Have been dealing with this company for a few years now and the contractors they use are horrible. They do not do very good work and you might be lucky to even contact them. Customer service needs a lot of improvement. People who answer the phones can never answer your questions and when they say they will call you back in ***** minutes, dont hold your breath. Have been told multiple times that I will be called back and no one ever calls. So when you call them back, the process starts all over again with a different person. ... read more
Business response:
Hi, ******. I sincerely apologize for any experience that has not met your expectation. Well be sure to review your work orders for areas of improvement. Thank you for bringing the matter to our attention. ~****************
I had a home warranty with this company and my policy expired and I was unaware and when I called to find out how come I was never sent a renewal they informed me they decided not to renew my policy because they had to replace the oven that I had wasn't my fault the oven went out and the fact that they had notified me that they were discontinuing my service left me without home warranty insurance for months had I not called to find out what was going on out of the blue I would have never known and they told me it's in their ... read more
Business response:
Thank you so much for taking the time to comment. We apologize for any miscommunication. Our goal is to provide the most efficient and effective service possible. We strive to make every customer experience a positive one. ~****************
their website is "broken" and doesn't allow you to submit warranty claims via their online portal for covered items. This is completely unethical and a lawsuit needs to be filed against them about this. Completely unacceptable. They even have the nerve to keep you on hold for lengthy times and then have it tell you that you can file the claim online 24/7 which is false advertising and a slap in the face considering the reps/employees are aware of this simple IT fix that has not been implemented. Extremely shady! Beware
Business response:
Hi, *******. Thank you for your feedback. We strive to provide professional service and we look for any opportunity to improve. ~****************
8/28/2023 I put in a service repair call for my A/C. First, due to the false assumptions of the service provider consultant, it is denied. Confirmed with the *** that the claimed cause could not be true, they did put out a recall, taking DAYS to go through to the service provider. This is *******, in the hottest month of the hottest year (2023). Finally, after I spend $500 for a window unit because I am experiencing breathing problems from the heat, they reapprove the order. Next thing I know, THREE weeks later, they "can't ... read more
Business response:
Hi, *****. Thank you for your feedback. I sincerely apologize that you did not receive service to your expectation. We take your feedback to heart and will ensure that your comments are addressed. ~****************
On Aug 22 , 2023 Old Republic to make a claim about ** problem. A company called Sea Breeze was called to evaluate. Seabreeze Tech left and claimed there is no problem with the *** The ** still not working . The Next day Old Republic was informed the Tech had left without any repair done. The work was given to Sea Breeze again. to come on the 24th. Sea breeze was asked not to leave the home until the repair was completed. Sea Breeze accepted the job. The next day the job was assigned to another company called American Heatin... read more
Business response:
Hi, *****. Thank you for taking the time to provide your feedback. I apologize for the delay and your resulting experience. We always seek to provide the most efficient service we can. A specialist will reach out to address your concerns. ~**************
We have used ORHP in the past without any issue until this past issue that is ongoing. We submitted a service request end of July for a fridge that was not maintaining cold enough temperatures. It is now September 6 and after 2 technicians coming through, the fridge still hasnt been fixed. The first technician came out and had a part replaced that relatively quickly - within a few weeks. The fridge still wasnt working so a second technician was called and came out on 8/22. They didnt submit a report till 8/30 and I was under... read more
Business response:
Hi, ******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
I do not like this company, most the vendors they are contracted with all below par, if you call different vendors they give different advise, Old republic intention is to avoid fixing things, they will give a run around in a major way, me and my kids were without AC in bedroom for 2 weeks, they send AC company guys who gave different and wrong advise, I finally paid money out of pocket to get AC fixed, I have licensed and bonded companies advising replacing the unit and old republic denies fixing unit let alone replacing th... read more
Business response:
Hi, ***** Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectation. We will reach out to you for further assistance on this work order. ~**************
I have problem with my refrigerator for couple of weeks now. I called old republic home protection and they sent someone to check the refrigerator. This guy didnt know what he was doing. Doesnt speak English at all. Then I called back again still my refrigerator not working. They sent someone else and the guy said its not suppose to be connected to the gfi outlet. So he changed the outlet. I called the warranty department again and they told me that the technician said because of the gfi my refrigerator got damaged and they ... read more
Business response:
Hi, Viraghni. Thank you so much for your review. We will reach out to provide assistance. ~**************
I have home warranty plan with Old Republic Home Protection. My a/c went out. We call for service the send out ****** heating and cooling. The gentlemen came out from this company stated our compressor is out. He did take device fee. He transfer the service call back Old Republic. They send a guy from Wire Shield heating and cooling and he could not fix the a/c he took the service of $110.00.. He left and the our a/c still not working. So he came out to our home twice problem not solved. We had to call Old Republic back and ... read more
Business response:
Hi, *****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to see how we can help. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.