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Orkin

3.4
  • Pest Control
  • Vernon Hills, IL

About this business

Home ServicesPest Control

Location details

980 Woodlands Pkwy, Vernon Hills, IL, 60061, United States

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3.4353 reviews
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Liz M.'s profile image
Liz M. 
rating
14 years ago

Had a great experience with Orkin. I suspected bedbugs and had scheduled another exterminator for one Saturday morning, who never showed up. I was distraught, called about 10 different companies before someone at Orkin finally answered. Not only were they able to send someone same-day on a Saturday, but the guy got here in less than an hour. AJ was very nice and professional, and he even lowered my bill by $100 because my apartment is smaller than the average studio. It has only been a few days, and only time will tell if th... read more

Erika G.'s profile image
Erika G. 
rating
16 years ago

There is one entity that lives in my apartment, has more legs than me, and is a different species. It is my dog and my dog only. I'd am very committed to keeping it that way. No six-legged Germans allowed, only four-pawed cute ones. My building had a polite, friendly service guy today who was patient with my endless "This won't hurt my dog, will it? Are you sure?" questions. And then listened while I babble endlessly about what a great dog I have. Service guy was a GSD (police dog!) owner too, so there was a lot of babbling... read more

John F.'s profile image
John F. 
rating
19 years ago

I had been using Orkin for over ten years but recently discontinued them. Service people were very polite and friendly, but they've had too many price increases and $58 is a lot to pay for a guy spritzing a house for 15 minutes once a month. BTW, a few years ago they gave as a reason for their most recent price increase the cost of drug-testing their employees. Would I really care if my exterminator has a drug problem? 

Alan's profile image
Alan 
rating
5 days ago

I contacted Orkin through Yelp, asking Orkin to contact me about providing us service. I never heard back. 

Business response:

Hi Alan I am sorry for your latest experience with us. We invite you to contact us at (224) 240-7135, so we may discuss your specific personal experience. Thank you! 

Tasha C.'s profile image
Tasha C. 
rating
3 weeks ago

first time homeowner and they got me good .. I paid for inspection that I didn't need .. I had already paid for someone to inspect the house.they told me free for mosquitoes spray. bad customer service . Tom took 1 week and days to call me back and they just took my money 194.00 they are running ads for free inspection but I paid for it Tom not a good man to be on the front line for this company .. I was a lady and they did this to me 

Business response:

Hello Tasha, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (224) 240-7135 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention. 

Dildora D.'s profile image
Dildora D. 
rating
6 months ago

Please do not use their service. They charge a lot of money but provide no real help. The first visit cost us $250, and they did almost nothing -- they just closed one hole and that was it. No treatment, no solution for the mice problem. Later they asked if we wanted a monthly subscription for inspections. I clearly said no, but they still signed us up and charged us anyway. The money is non-refundable. After they closed the hole, the mouse left, and we are sure it exited through that same hole behind the dishwasher -- it ... read more

Melissa F.'s profile image
Melissa F. 
rating
6 months ago

I've already placed my review on here for Orkin. I sincerely hope that anyone else highly considers going elsewhere. They don't listen, they treated my Veteran uncle like garbage, especially the man that came to our home. I'm pretty sure that everyone is used to being able to tell a person to leave and them do so... NOT ORKIN! They stay on your property and beg for work. ~ Buyer Beware ~ 

Melissa F.'s profile image
Melissa F. 
rating
6 months ago

My family & I had never had to use a service like this until this year when we had to have a tree cut down. We ended up with a bunch of logs that had not been gotten rid of yet and a lovely hive of Yellow Jackets had made themselves a home. Everything was fine but, we have 3 dogs, one being a 1yr old & very inquisitive pup. He stirred them up, 2 out of 3 dogs got stung and a decision was made to call Orkin. I called to make our appointment and spoke to a lovely girl I wish I remember her name. Day of appointment, I one of ... read more

Shannon C.'s profile image
Shannon C. 
rating
9 months ago

I used Orkin in Gurnee, IL for years with nothing but continued problems. My local people were nice and tried to help but my issues never went away. I spent thousands of dollars, doing every plan and service they recommended. Years later, I still have mice issues. When I called to cancel my services, they did not seem to care. I was very unhappy and frustrated about throwing my money away. 

Frequently asked questions about Orkin

How is Orkin rated?

Orkin has a 3.4 star rating with 353 reviews. 

When is Orkin open?

Orkin is open now. It is open 24/7.