Orkin

Mohammed I. 

on Yelp

a year ago

I scheduled an appointment for roach prevention 1.5 years ago in Aug and they keep on coming every month and baiting. But the cockroaches have not died, they keep on coming and sometimes increase. I tried to call them but the office was closed, sometimes nobody responds, and their is no reply to the email. Finally, when I wanted to cancel, the rep said that we would have come multiple times to take care of the problem and the manager would have been involved. I am so SURPRISED that spraying guys did not see COCKROACHES mon... read more

Carlos T. 

on Yelp

a year ago

I called last Thursday 11/9 to schedule appt to prevent roaches and the rep was nice and assured me I would not be charged until after they came in and completed the service on Sat 11/11 from 12-2p. on Sat they sent me a text that they were on their way around 1115a. they sent me another text that they're here on 1145a. I went outside and noone was there. I waited til 2p and no one came, I called and the office was closed, on Sunday I got charged the fee for their service, today I called and the customer service rep was far ... read more

Nika E. 

on Yelp

2 years ago

horrible horrible not worth it at all. I was charged 270 just for a guy to place 4 mice traps in my home and then I was told that I'd have to pay an additional unknown fee for an inspector to actually stop the mice from coming in!!! this wasn't explained to me prior and when I asked for a refund they gave me the run around for weeks!! i was told that I'd receive $225 back but they only refunded me $40. I would not recommend!!!!! oh and the customer service sucks too 

DeniseWeb68 W. 

on Yelp

2 years ago

a first time Orkin customer. BEWARE of this company, they tell you the service will be a set amount BUT then they charge you triple that quoted amount. If I could give this company a ZERO.....instead of a ONE...I would. The tech was unprofessional and did not listen to my issues with ants being outside our house , not inside. He spent an hour inside the house acting like he was spraying. I informed him numerous of times that all of our windows were just replaced so there would be no leaks or cracks where bugs would get into ... read more

Andy H. 

on Yelp

2 years ago

It's one start because 0 is not an option, I will tell you the service tech was awesome it's the sales tactic was a bold face lie. I was told when we signed up the initial payment would cover the first two visits, with the second visit a month later. We had our first visit and we were charged the agreed upon rate, along with an added fee for "EasyPay". This was a $55.74 fee to be billed monthly and not after each visit. I never agreed to this option but it was added on their own. I spoke with accounting and a credit w... read more

Kat H. 

on Yelp

2 years ago

We had first used Orkin last year and they were wonderful, I don't know what happened. We found we have a wasp infestation this past Saturday and they were supposed to come on Tuesday between 8 and 10. No call, no show so we called and the lady said to wait, they'll show up. I had to leave for work so we had to reschedule. they were supposed to come today (Thursday) well my family and I wait again. No one. We call to cancel and we went with a lovely place in park ridge, later I get a call from my mother (the one allergic to ... read more

Nina A. 

on Yelp

2 years ago

All they care about is selling you a contract, paid $200+ and they did nothing. Had to hire another company 

Arthur B. 

on Yelp

2 years ago

paid them for 6 months problem of mice never was solved. every time i booked then canceled my appointment. 

Donna S. 

on Yelp

3 years ago

Worst company! they scam you and overcomplicate their explanations because yo are desperate due to pests! Charged me almost $1000 an hour for work. The 21-page report they presented me made me think the job would be complicated. Two guys, and 2 1/2 hours later (including a lunch break and they were done. I blame myself too for not understanding the work they planned to do. Do not use!