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Orkin
- Pest Control
- Vernon Hills, IL
About this business
Location details
980 Woodlands Pkwy, Vernon Hills, IL, 60061, United States
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The Oak Park Illinois office manager and inspector were not responsive. I had two appointments a week a part. A man was supposed to check my termite traps. He didn't show up. When I called the office I was told his car broke down. That was the first appointment. I had waited more than 2 hours for an 8-10 AM appointment. I rescheduled to today. I have been on the phone with 3 different people for a total of 45 minutes and still no service and no information. I never used this location before. I will not use that location ev... read more
I arranged an appointment for cockroach treatment between orkin and my tenant here in Lincolnwood. They offered an extended plan that consists of regular monthly appointments, but tell the customer that you can discontinue the service after the 2nd appointment. Orkin gave the tenant and I an appointment window of four to six and I showed up at three pm. I called the company just before 6:00 p.m. to ask when they would show up since it was getting late and I was told they had already been out there, but the person answering t... read more
Horrible experience. Made my initial call on a Tuesday, finally on Thursday the inspector, Dominique, called me up to make an appointment, which could not be until the following Monday at 9:00am. At 9:20 on Monday, I receive a call that she is leaving the office and will be there in 20 minutes. At 9:55, after I took 2 minute bathroom back, I saw 2 missed calls and promptly returned them. She informed me she could not come back for a few days, but would call me that afternoon to reschedule. Never happened. 2 days later I... read more
The service used to be prompt. However no one showed for my past scheduled service. I was told they didn't have me scheduled even though I received both a text and confirmation email on my time and date slot. They rescheduled for another day and time and no the tech is running an hour behind. I will be finding another service. Terrible customer service
2 no shows and no one called back to remedy or apologize. the whole branch was emailed by the customer service call center team and still no one called us either times. spent over an hour on the phone between 5 separate calls in 3 days.
I had an appointment scheduled for the morning in between 8-10. No one showed, up so I called to inquire. The manager got on the call and apologized but the inspector was off. The company failed to call me in the morning or the day before to let me know. The manager then asked if I would be available next week, I had already rearraged my schedule to be home for this appointment. I should have looked at the reviews before hand, go with any other pest control option.
Just purchased a new condo. Previous owners had a maintenance contract I thought I should continue. I noted online the reviews of no call/no shows, but figured people take more time to complain, than they do to compliment. I was wrong. First appointment was on a Saturday. Shifted my plans to accommodate. I called 15 minutes after my 2 hour window, to be put on hold for 10 minutes while they found the field rep, who then said they were still 30 minutes out. I told them not to come, and I would let them know on Wednesday if I... read more
Horrible customer service! They charged us over $1400 to install a mesh in the ground in the backyard to prevent rat burrowing. The sales guy and I discussed EXACTLY what I wanted to have done, and then the technicians showed up, a day later than they promised, and did NOT install the mesh the way I wanted. For weeks I've fought with management who tell me the mesh "was not intended to be installed that way," and that the "salesman was wrong." Why isn't the salesman educated on the right way to do things? Why can't they keep... read more
Made 2 seperate appointments. The first was between 3 and 5 ... noone showed up i called them and was told we dont make same day appointments thats why noone showed up. If thats the case why did you give me a time to begin with? So i then made an appointment the next day between 4 and 6 again noone showed up. So now you wasted my time 2 days in a row 4 hours total and my hourly wage aint cheap. Fortunately another company wanted my 650 bucks! Wish i could give no stars
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 3.4 star rating with 338 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.