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Orkin
- Pest Control
- Vernon Hills, IL
About this business
Location details
980 Woodlands Pkwy, Vernon Hills, IL, 60061, United States
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I have a commercial account with Orkin (Dallas, TX), including a Termite Bond for a 34-building apartment community. While I've only had to call for termite issues a few times over the past two years, the process of requesting service has become increasingly frustrating and difficult. More often than not, I cannot get through to anyone by phone. When I do manage to speak with someone, I'm told that a service request has been submitted and someone will follow up. Weeks go by, and I never receive a return call. This most rece... read more
I have a commercial account with Orkin (Dallas, TX), including a Termite Bond for a 34-building apartment community. While I've only had to call for termite issues a few times over the past two years, the process of requesting service has become increasingly frustrating and difficult. More often than not, I cannot get through to anyone by phone. When I do manage to speak with someone, I'm told that a service request has been submitted and someone will follow up. Weeks go by, and I never receive a return call. This most rece... read more
I don't normally post on things like this. However, I hired Orkin 2 months ago and told them I had pets- they left sticky pads all over my house without telling me (my pet got stuck to one of them before I found them all) - so I immediately canceled my subscription- I asked to speak to a manager about the matter and no one ever called me back. They Just charged my debit card another $112 dollars when no one even showed up to my house for a subsequent visit (i canceled my membership).
They took my credit card number and then didn't show up at our appointment time or call. This review needs to be 0 stars! DO NOT RECOMMEND.
Orkin runs like a scam company, and were about as effective as one too. We called them for mice issues, and the traps they bought were the cheapest think you could find on the internet, and they didn't even work. We found mouse fur in them but never mice. They charged us over $100 each time, just to drop off these paper traps. We tried to cancel, but it was like pulling teeth, and when we finally were successful they needed 30 days, which meant another $100+ visit and charge. They literally did nothing, charged an arm and a ... read more
I would make it zero stars if allowed, Orkin sucks in plain terms. I was looking to leave Terminix due to technicians not showing up at agreed upon times only to have my INITIAL treatment as a new customer canceled by text 20 minutes after they confirmed I was next with a lame "we're sorry for the inconvenience, due to unforeseen circumstances" I called to reschedule & complain, customer service was rude saying "Ma'am, I'm not the one who didn't show up at your home" then calling 3 additional times, on hold for 29 minutes wi... read more
I did not like this company in any way. I feel like they just don't care even though they say it over and over and any product they did use didn't seem to solve my issues. I really don't know why I gave them a chance at all.
We have bees in the walls. We called other pest control places and they could not come out for a few days. We called Orkin and they could come out the same day. However, what they don't tell you is that an "inspector" will be out to assess the issue. Your issue is not resolved that day. We had no idea. The inspector did not come out the same day. They gave us a window of 2 hours, no show, no call. I called 45 minutes after the 2 hour window and no one had any idea why there was a no show. She put me on hold to check ... read more
The customer service at Orkin was absolutely horrible. I had called for same day service as I had an issue and was heading out of town for an extended period of time. They only allowed me the option for same day service if I locked myself into a 1-year contract with them. I read the contract and understood that it could be cancelled within 3 business days. When I called to cancel, I was met with complete dismissal of my concerns and a very hostile interaction. Will never be giving my business to them. Interesting tactic for ... read more
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 3.4 star rating with 353 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.