Orkin

Tiffany S. 

on Yelp

a year ago

I had someone come out to treat for mice and bugs 2days later nothing was resolved I gave it 2weeks and I still had the same problem. I reached outbto customer service for 8days for a refund no one called me back or followed up with me. 

Sheri P. 

on Yelp

a year ago

Sheri Ricci July 21, 2024 I am writing regarding the work ORKIN did in my home last year, October 2023. Orkin removed old insulation in the attic, in the home, and garage, then added foam insulation in the basement. I have financed a high price for this service. First and foremost, I was quoted $10,000.00 for the complete project. After I received the financing, I was charged over $12,000.00 then your company back peddled and stated OH NO, that was not the quote, the promise we made was the payment would be under $400.00.... read more

Andrea T. 

on Yelp

a year ago

Really rude customer service, named Courteney, she hung up on me after telling me that I wasted her time staying on the phone asking her questions and that she had already set up an appointment! Then to find out that they don't even service my area! Very rude, they don't deserve any stars, but no option for that so one star is being kind! 

Roshni 

on Yelp

a year ago

I am very frustrated with their service. It takes a long time to connect in the office. They keep on giving time to solve any issue. I will not recommend connecting customer service for local offices. I must say " Orkin is a good company with poor customer service". 

Cris L. 

on Yelp

a year ago

Our regular service guy is great, but Orkin is not responsive to requests to return. We are currently experiencing an ant invasion. I have tried ant traps with no success. They are crawling all over my kitchen counter. I called to have them come back out on Tuesday. First I was told the soonest they could come was Friday. When I said that wasn't acceptable, they offered Thursday. They say they will return if there's a problem, but they refuse to do so in a timely manner. The "customer service" person was uncaring and unhelpf... read more

Toney R. 

on Yelp

a year ago

Roaches got into my apartment from my neighbor's apartment below me. After over 5 months of Orkin, l saw no improvement. Their guys would just show up, spray around my cabinet, occasionally use bait or glue boards, then leave. My problem never improved. In fact, it seemed like l'd see more roaches a couple of days after they were here. l became frustrated with the lack of improvement, and ended the service. I then took to the internet, did some research, and got rid of the roaches on my own. I hate that l wasted money on ... read more

George J. 

on Yelp

a year ago

This company is the BIGGEST ripoff ever; especially the Crystal Lake, IL branch led by Dan Adams!! They say thing and do another! If you do business with them, they provide you 1 schedule and then change it when they want. This company statement is a lie!! "When you hire an Orkin Pro, you can be confident you're receiving the service you expect, from the pest control experts you can trust. " 

Joseph M. 

on Yelp

a year ago

Had a mouse problem. We understood that the exclusion of the mice from getting into the home was the key concern. Orkin came and put bait traps- initial cost $250. Showed up once for 5 minutes in the next two months and charged us another $111. Still have mice, after spending $360. An 'assessor' came out and quoted us over $8000 to put exclusion material on the exterior of our home. Also spent over two hours in our home and tried to sell us extra insulation for laughably cringey explanations. So we're left with an on... read more

Lori D. 

on Yelp

a year ago

I am livid!!! Orkin Pest Control has the worst customer service ever!! Several years ago we began service with them. I later came to learn from the regional sales manager that the original salesman overcharged us and did not do right by us and he was let go from Orkin for unscrupulous acts. But that's not the worst of it. In November of 2022 I called to make the final payment on our account for the year (we pay quarterly) and was told by customer service that they did not see a balance on my account. I was given another ... read more