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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They replaced the radiator on my 2024 Atlas. After 25 minutes the check engine light came on. Had to make another appointment for that. Apparently they forgot to do an update to the computer, and without that the thermostat won't open or close. Almost ruined the vehicle because of that.
Business response:
We appreciate you bringing your experience to our attention. Accurate repairs, thorough service procedures, and clear communication are important parts of the customer care we strive to provide. Your feedback regarding the follow-up visit and the concerns that arose after the radiator replacement helps us evaluate our processes and identify opportunities for improvement. We encourage you to contact Deven Deman at DDeman@vtaig.com so we can learn more about your experience and discuss your concerns further.
They didnt balance my tires, didn't clean the oil off the skid plate or the oil filter housing. 3 hours it took with an appointment scheduled. I will not return, ever. They said they would refund the 68 dollars fir the balance and I have yet to see it.
Business response:
We appreciate you sharing your feedback regarding your recent service visit. Attention to detail, timely service, and clear follow-up regarding completed work and billing matters are important aspects of the customer experience we strive to provide. Your comments regarding service quality, appointment timing, and the status of the refund help us evaluate our processes and identify opportunities for improvement. Please reach out to Deven Deman at DDeman@vtaig.com so we can learn more about your concerns and discuss your exper... read more
GM - very responsive! Sevice Manager and team awful!!
Business response:
Thank you for sharing your feedback regarding your recent experience. We are pleased to hear that the General Manager was responsive and helpful, while also recognizing your concerns regarding the service department. Feedback about interactions with our team and the overall service experience is valuable as we continually review opportunities to improve. We encourage you to contact Deven Deman at DDeman@vtaig.com so we can learn more about your experience and discuss your concerns further.
There is a problem with the sos system that they won't fix because Volkswagen and carnet can't decide what to do. It's not the delearship that is the problem
Business response:
We appreciate you sharing your experience and providing this perspective. Some concerns may require coordination with manufacturers or connected vehicle service providers, and our team works to support customers throughout that process. We remain committed to providing assistance and helping customers stay informed regarding available updates. Please reach out to Deven Deman at DDeman@vtaig.com if there is anything further we can do to assist.
Their in process communication tools do not work. And they say they don't work. If everybody knows they don't work they should not use the automated text service if it's not accurate and doesn't communicate well.
Business response:
Thank you for sharing your comments about your recent service experience. Effective communication is an important part of keeping customers informed throughout the service process, and we value feedback regarding the tools and resources used to provide updates. Our team continually reviews opportunities to improve the customer experience and communication methods. Please reach out to Deven Deman at DDeman@vtaig.com so we may learn more about your experience and assist further.
To sum up, it was pretty much the worst experience I've had with my entire adult car butting life.
Business response:
We are disappointed to learn that your experience left such a negative impression, as our goal is to provide a professional and supportive process for every customer. We appreciate you taking the time to share your perspective, and we will use feedback like this to help us continue improving. Please reach out to Kyle Nunez at KNunez@vtaig.com so we can better understand your experience.
I would not recommend to purchase a vehicle there
Business response:
We're concerned to hear you wouldn't recommend us. Your feedback is valuable and we'd like to understand your experience better.
I strongly regret purchasing my vehicle from Orlando Volkswagen South. My experience has been extremely stressful and disappointing from the very beginning. I purchased a 2022 Volkswagen Tiguan on April 14, and within days the vehicle began having multiple serious issues, including: * Check engine light repeatedly turning on * Vehicle jerking and losing power while driving * Brake/ABS concerns that made me feel unsafe * Trunk malfunction issues * One key not working properly I took the vehicle to AutoZone for a diagnostic, w... read more
Business response:
We recognize how upsetting it can be when expectations surrounding a vehicle purchase and follow-up support are not met. Our goal is always to provide transparency, dependable vehicles, and responsive assistance throughout the ownership experience, and we appreciate feedback that helps us improve. We value every customer interaction and remain committed to addressing concerns with care and professionalism. Please reach out to Kyle Nunez at KNunez@vtaig.com so we can discuss your experience further.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.4 star rating with 6,542 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.