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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Before service they give us information and then after you decide not to get it done then they change attitude
Business response:
We believe every customer should receive the same level of professionalism and respect regardless of the services they choose to approve or decline. Our team aims to provide clear recommendations while supporting customers in making decisions that best fit their needs. Feedback like this is important as we continue working to improve the overall service experience. Please reach out to Deven Deman at DDeman@vtaig.com.
Not very friendly staff, except the management. While they were able to complete the work on my vehicle, the overall customer service left a lot to be desired. Customer service is just as important as the quality of the work, and in this case, it fell short.
Business response:
We value your feedback and recognize how important a welcoming and respectful environment is throughout every interaction. While we're glad the work itself met expectations, we aim to provide a consistently positive experience from start to finish. We will continue reinforcing our commitment to attentive and courteous service across our team. Please contact Deven Deman at DDeman@vtaig.com so we can better support you.
Vehicle was not serviced. Just spent three hours for a diagnostic and they wanted $700+ to fix the issue, while the car is still under warranty.
Business response:
We value feedback regarding diagnostics, repair recommendations, and warranty-related questions. Our team remains committed to reviewing coverage details and clearly communicating next steps so customers understand available options. We continue to focus on transparency and consistency throughout the service process, reach out to Deven Deman at DDeman@vtaig.com.
Our thanks go to Mr. Hector Quinones, Service Advisor. without him we would have left Orlando Volkswagen South a very long time ago. Over 4 years our GPS is not working. The service-departement of Orlando VW South didn't do anything even we mentioned it lot's time. Also, Volkswagen USA how we contacted several times was not able to help us. They always advised us to talk to Orlando VW South. Now, the timer is not working it still on Winter Saving time. Why can't the whole system not have replaced? Because of these experience... read more
Business response:
We appreciate feedback regarding your service experience and are glad to hear when team members make a positive impact. Our team strives to address ongoing concerns and provide consistent support for vehicle-related issues. Comments like this help us evaluate our processes and improve communication and follow-through. For further assistance, please reach out to Deven Deman at DDeman@vtaig.com.
Within one month after service parts started failing and they wanted a lot more money than local shops to do the repairs.
Business response:
We appreciate feedback as it helps us evaluate and improve our service and repair processes. Our team is committed to providing quality workmanship and clear guidance on recommended repairs. We strive to ensure every guest feels informed and confident in their service decisions. For further assistance or to discuss your concerns, please contact Deven Deman at DDeman@vtaig.com.
I qas scheduled for a repair/replacement of the horn of my 2022 VW Tiguan and nothing was done after 4 hours of wait. No one told me I was going to wait that long for a "diagnostic" that never started. I felt miserable and mistreated by this service shop, ridiculous!!
Business response:
We value feedback about service visits and understand how important timely communication and efficient repairs are. Our team is committed to providing attentive, professional support for every appointment. Input like this helps us evaluate processes and ensure a better experience for all customers. For further assistance, please contact to Deven Deman at DDeman@vtaig.com.
I brought my vehicle in for an oil change and when I picked it up the check engine light was on. I went back inside and informed the technician. He said that it was on when I brought it in (I don't remember it being on before) and that they don't do check engine lights on the weekend and I would need to schedule a new appointment next week. I asked why it wasn't noted on the paperwork or why I wasn't told that it was on. He said that he didn't think about it because they don't do it on weekends. If I would have been told at ... read more
Business response:
We understand how important clear communication is when you bring your vehicle in, and our team aims to be attentive and transparent throughout every visit. Our intention is always to help customers make informed decisions and plan service in a way that respects their time and convenience. We appreciate this feedback as it helps reinforce our commitment to better communication moving forward. If you would like to discuss this further, please reach out to Deven Deman at DDeman@vtaig.com.
Brake job with no test drive before or after?
Business response:
We understand why clarity around service procedures is important for peace of mind. Our team's intention is always to perform services thoughtfully and with customer safety in mind. We would be glad to discuss your concerns and encourage you to contact Deven Deman ddeman@vtaig.com.
I did not have my car serviced here at your location but I got a text message that said I did I did not come and visit this location on that day
Business response:
We apologize for the confusion regarding the text message you received about service at our location. It appears there was an error in our messaging system since you didn't visit us that day. We appreciate you bringing this to our attention so we can correct our records and improve our communication processes.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.4 star rating with 6,542 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.