Pacific Grove Hospital

Letasha H. 

on Yelp

3 years ago

My Daughter was there for 8 days she had 1 great nurse , and 2 that were ok. Absolutely ZERO communication except your insurance information. You cannot get through for a status update or a return call about your loved one but they will FORSURE call you about being paid. She spoke of abuse and came home with several bruises and even more trauma. This place needs staff that ACTUALLY CARES, the administration staff was nice and informative but will give you an "I don't know" so fast! In all actuality no one knows anything, the... read more

Melissa A. 

on Yelp

3 years ago

My family member is currently in there and they will not even me any information. Not even if he is doing okay or what is going on with him. I think I should at least be able to be told he's there and he's okay... 

Bunny V. 

on Yelp

3 years ago

My son was transferred to Pacific grove from Sylmar in August. He spent 14 days there and was not emotionally ready to come home but because of Riverside laws was not able to continue treatment. I was never able to speak to anyone in charge until the last day. They never return calls, even with guardianship. The final day I get a phone call at 3 pm to tell me they are releasing him within the hour. I live 2 hours from Riverside. They said not to worry they would transfer him home. "We have a contract with Uber to take patien... read more

Heidi H. 

on Yelp

4 years ago

NO return calls! NO information about family member even with signed permission form. Phone continues to ring until you give up! Receptionist gives different social worker name for your person every time you call then they don't come on the line. 

Mary R. 

on Yelp

4 years ago

Don't send Anyone to this Awful place!! My brother is Mentally Ill. He got off his meds and was starting to hear voices and stand in the streets so I called to get him help. There is nothing in my town so they sent him to Pacific Grove. They never called us. I had his patient code and every time I called they would transfer to nurses station. THEY NEVER ANSWERED! Ring for an hour or more! He needed to be taking his psych meds! Instead they gave him narcotics. They didn't help him at all. Actually made him worse. We picked hi... read more

Josh D. 

on Yelp

4 years ago

My wife has been there now for a week. I have called to speak to a supervisor, a social worker, a patient advocate, a doctor that is looking after my wife. I have left messages almost daily last week. I have still yet to get a phone call back. The only phone call I have is to pay my wife's insurance bill, twice now in fact. I understand this place is busy, what place isn't? This place should understand that taking care of patients is great, but not letting the family know how they can help, or what is going on isn't. This p... read more

Megan K. 

on Yelp

4 years ago

Absolutely disgusting. I would rather be ill for the rest of my life than go back to this facility. From rude personnel with zero bedside manner to lack of professionalism when it comes to the actual treatments . Hands down, awful experience. 

Ixnic I. 

on Yelp

4 years ago

My father recently came out of this hospital and came home with some horror stories . Sometimes they would treat him really ugly threatening him keeping him locked inside his little room.. how sad to treat a person who had a heart attack 

Judy W. 

on Yelp

4 years ago

I have never in my entire life and I'm 69 years old have ever seen any place like this and pray that I never again encounter anything like this again. I was there for about a few hours or less before I got into a verbal and physical confrontation with a very very unqualified female staff worker. This amazon female had the audacity to put her nasty filthy dirty hands in my face. She was not wearing any rubber gloves. I guess she haven't heard about COVID-19 or maybe she is just to stupid to understand that you are suppose to... read more