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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
At Palmetto, it’s our mission to be the world’s largest clean energy and social-impact company. We’ve built a talented team dedicated to helping people go solar, combining renewable energy with consumer technology to lead the world towards a clean energy future. In the US, we recognized a need for an approachable, reliable consumer brand to scale the deployment of solar energy across the country. Our expansion has focused on building a brand that people trust to bring into their homes and businesses. We believe that acces... read more
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sales wants your bank information upfront; you will have a fast video chat and then they send a DocuSign link. I was under the understanding my payments were going to be under 150.00 per month. The DocuSign said 173.+ . I called my salesperson Quinn Buss Our World Energy says well you will sell more energy back to electric company to make up for that. I'm like no its wrong somehow it got miscommunicated in the paperwork. Your new person of contact is Adrain Lightreach I called him and he was not able to help me, Quinn won't ... read more
We purchased I new build home and it has been 4 months and we still don't have solar hooked up yet. I just don't know why it takes so long. I got a notice from Edison that said we were good to go so I called in and its another month before a tech can come out and turn it on. Also we were NOT given a choice of companies by the builder we only had one choice.
the promises were not kept and the savings arent there; you save on the power company but add the monthly it is really more than you are paying. I had 20 dollar monthly bills but the monthly shoots it all the way out of the park the months in question were around 50 dollars thats only 30 more but again, the monthly shoots it out. There was an incentive at sales time but the company fired all sales force when everthing was installed no loose ends--PRICELESS!
Ben and Justin came to our house set up everything and made lots of promises. The set up process was longer than expected it to. After installation was complete within two weeks. The panel in the side of my house was on fire. They also promised us $1000 rebate check that they never sent and now trying to get a hold of them still inquiring about my thousand dollar rebate check they choose to ignore us be careful with these guys
Amount too high compared to marketplace rates
The installers were excellent and very professional. Initial sales calls were informative and answered our questions. Your texts and emails stated that I would hear from our sales rep within 24 to 48 hours that was Monday the 15th on Friday the 19th I called and it went to voice mail and I have not heard from you. Once you get someone on phone, it is great service, but many challenges to get someone on the phone. Also confusing email alerts to status of work being planned; originally scheduled for one date, then updates to... read more
We just flipped the switch 11 days ago, so time will tell. From 1st contact (door-to-door person) to flipping the switch, Palmetto employees and contractors made sure we knew what would happen - and what DID happen - every step of the way. The install guys worked fast and efficiently. My only beef is the mess. There were piles of sawdust, concrete dust, etc in a number of places inside the house and out. Lots of electrical connectors, lengths of wire etc on the ground. Muddy footprints in our kitchen, basement, living room a... read more
Met with a sales rep via virtual call. Nice guy but I guess he didn’t like my answer when I told him I was still getting proposals from other companies. He never sent me a quote despite multiple attempts to remind him. If they are this unresponsive in providing you with a simple proposal, imagine their after service.?
The panels and installation went fine, there customer service after they have you as a paid customer is horrible. I've been 2 weeks with no production due to the second inverter going bad, it seems like these inverters are built to fail after 12 months. They don't want to have a conversation about the issue they would prefer to chat with you online.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.1 star rating with 3,587 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open at 8:00 a.m.