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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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This is my second experience of a family member staying at this 'Care Hotel'. My Nan was previously a resident for 6 months and the care she received was exceptional (previous review done). However, when my amazing Mum quite suddenly needed a similar type of environment I knew that this was the only place I would be happy for her to go to. I will always be grateful to Lauren and Jade for helping to make this happen, thank you. Communication is great at a management level but also with all staff members. The extensive le... read more
Business response:
Thank you so much for taking the time to share such a heartfelt review of Pemberley Manor. It means the world to us to know that, having experienced the care your Nan received, you felt confident choosing Pemberley Manor for your Mum too. We are incredibly grateful for the trust you have placed in us to care for another very special member of your family. We're especially pleased to hear how well your Mum has settled in, is enjoying her food and has gained some positive weight. It's lovely to hear that you feel able to appro... read more
The staff at Pemberly manor care home, provided exceptional care, very supportive, and professional it's clean comfortable and welcoming, anyone looking for a safe loving environment for their loved ones I highly recommend Pemberly manor.
Business response:
Thank you so much for your kind recommendation and for taking the time to share your experience of Pemberley Manor. We are delighted to hear that you found our team to be caring, supportive and professional. Providing a safe, welcoming and comfortable environment where residents feel at home is at the heart of everything we do, so it's wonderful to know this has been reflected in your experience. Your thoughtful feedback means a great deal to our entire team and will be shared with them. Thank you once again for your recom... read more
Pemberley Manor was recommended too me for my Mum and we were so glad we asked to view, we found the Client Liaison Manager, Lauren and Jade the Home Manager a delight to deal with, nothing seemed too much trouble. When Mum arrived at Pemberley we were a little worried but the staff made the transition very normal and friendly, we are now 1 week in and every member of staff knows my Mums name, she has been made to feel very welcome. From what I have seen from transition from hospital to settling into Pemberley I would 100... read more
Business response:
Thank you so much for taking the time to share such a thoughtful review and for recommending Pemberley Manor. We understand that choosing a care home and supporting a loved one through the move can be an emotional experience, so we are delighted to hear that Lauren, Jade and the rest of the team helped make your mum's transition from hospital as smooth and reassuring as possible. It's wonderful to know that she has been made to feel so welcome and that every member of the team has taken the time to get to know her. We are ... read more
Wonderful staff and events for the residents. Real family feel and my mum just loves staying in this care home. Netta is a real gem in particular organising fun things which all are encouraged to join.
Business response:
Thank you so much for your wonderful review. We are delighted to hear that your mum loves living at Pemberley Manor and that you feel our home has such a warm, family atmosphere. It's lovely to know that you've enjoyed the activities and events we provide for our residents. We will be sure to pass on your kind words to Netta, who will be thrilled to know that her enthusiasm and dedication are making such a positive difference. She works incredibly hard to create fun, engaging experiences that everyone can enjoy. Thank you ... read more
My mum was at first a fairly 'easy' resident, but quickly declined in health. This was nothing to do with Pemberleys care, unfortunately mum was weak and had been for some years, Pemberley gave her a new zest for life, but she couldn't keep up. She is sadly now bed bound. Pemberleys staff are totally person centered and their care is excellent and consider dignity and respect at all times. My brother and I are kept informed of any changes with regards to mums health, together we see her 3 times a week, they don't wait for ... read more
Business response:
Thank you so much for taking the time to share such a heartfelt review. We are truly grateful for your kind words and your recommendation. We understand how difficult it is to see a loved one's health decline, and we are honoured that you have entrusted us with your mum's care throughout her journey. It means so much to hear that, during her time with us, she found renewed enjoyment and that our team has continued to provide compassionate, person centred care with dignity and respect at the heart of everything we do. We're... read more
As we are new to Pemberley we really didn't know what to expect. However all the staff are wonderful, always happy to help and advise . Their care is outstanding nothing is too much trouble for them . It is a pleasure to visit mum and see her so happy .
Business response:
Thank you for taking the time to share your lovely feedback. We are so pleased to hear that your experience at Pemberley Manor has exceeded your expectations. It is wonderful to know that our team has made you feel supported from the very beginning and that their care, kindness and dedication have had such a positive impact on both you and your mum. Knowing that she is happy and that you enjoy visiting her is the greatest compliment we could receive. Your kind words mean so much to our entire team, and we will be sure to s... read more
The Care Home is always spotless. The staff are always attentive and look after mum really well. Even when she gets confused and less than polite towards them. Meals look really good and entertainment side of things really good too.
Business response:
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you've been pleased with the care your mum receives at Pemberley Manor. Our team is committed to providing compassionate, person centred care, and it's wonderful to know their patience, kindness and attentiveness have made such a positive difference, especially during times when your mum may be feeling confused. It's also great to hear your comments about the cleanliness of our home, the quality of our meals and the range of entertai... read more
My mother moved into Pemberley Manor three years ago and has since received great care. From our first visit we knew that this was the right home for her. All the staff are so friendly and caring and nothing is too much trouble. The rooms are very comfortable and the food excellent and activities are put on every day, together with celebrations for birthdays and other special occasions. We give Pemberley Manor 5 stars!
Business response:
Thank you so much for your wonderful five star review. It means a great deal to us that you chose Pemberley Manor for your mother and that, three years on, you continue to feel she is receiving such great care. We are delighted to hear that our team has made such a positive impression with their kindness, dedication and willingness to go the extra mile. It's also lovely to know that your mother is enjoying her comfortable surroundings, our home cooked meals, and the varied programme of activities and celebrations that help ... read more
From the moment I walked into this care home after visiting several others, I knew it was the right place for my father. Living with Alzheimer's and dementia is incredibly difficult, but the warmth, compassion and kindness shown by every member of staff immediately reassured me. The home is welcoming, spotless and truly feels like a family. The care my father receives is exceptional, and the support given to me has been equally outstanding. I am always kept informed and know I can speak to someone whenever I need to. Every ... read more
Business response:
Thank you so much for your incredibly kind and thoughtful review. Your words mean a great deal to all of us at Pemberley Manor.We understand how difficult it can be to find the right care home for a loved one living with Alzheimer's and dementia, so we are truly honoured that you chose Pemberley Manor for your father. Knowing that you felt reassured from your very first visit and that our home feels welcoming and like a family is wonderful to hear. It is especially rewarding to know that your father feels happy, safe and so... read more
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 141 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.