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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First time home buyer and these people are horrible. They make mistakes and lie to you then blame you for problems they caused. They called me for all different numbers and would never answer when I’d call back. They lied to me on multiple things. Customer service is horrible and they are very rude and they’re all about themselves. Highly do not recommend.
Business response:
Hi Brady - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Norma and Ivan! Were super! I enjoyed talking and dealing with both of them ☺️
Business response:
Hi Jerome - Your feedback is greatly appreciated. Thank you for the review.
Already have passed your # to friends,family members
Business response:
Hi Mark - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Peter and Ross were great to work with and helpful every step of the way
Business response:
Thank you for the positive review, Patrick! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Late changes were unfortunately left out of the closing- what trust to put the deed into.
Business response:
Thank you for the positive review, Richard! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Norma was efficient and was able to answer any questions that I had
Business response:
Hi Charles - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everyone I dealt with was very helpful and did things in a timely manner. I recommend pennymac to the person who is buying my current residence and they are already in the process with pennymac. They have also had good results so far. Thanks.
Business response:
Hi Jeffrey - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Sandra B was always timely in communicating with us when ever we had questions and assisted us greatly in getting our loan processed. She made the whole experience pleasant.
Business response:
Hi Patricia - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Faiza was awesome!
Business response:
Hi Belle - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,443 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.