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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Very responsive, competitive rates, and hit our deadlines. There were some small minor mishaps such as our initial loan packet being sent to the wrong title company but there were no issues that caused any problems.
Business response:
Hi John - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great customer service
Business response:
Thank you for the positive review, David! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Anthony Trozera was a class act from the first phone call! He made my wife and I feel important through his consideration and willingness to jump in and help us when we were uncertain how to go about accessing the necessary documents. Just superb.
Business response:
Hi Joseph - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Always very helpful and followed up at every turn.
Business response:
Thank you for taking the time to share your experience with us, Juan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
You are the most customer friendly business I have experienced in many, many years. Each individual I spoke with was warm, friendly and experienced.
Business response:
Thank you for the positive review, Carolyn! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Had to send duplicate documents a couple times but other then that they were on it
Business response:
Hi Gregory - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Ms Nicole, and Ms alyx were very professional, they kept updated all the time.
Business response:
Hi Maiquen - Your feedback is greatly appreciated. Thank you for the review.
Amazing people that worked with me made the process so easy.
Business response:
Hi Dillon - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I feel the paperwork was still a little bit confusing at first. Overall time was not that bad getting the loan processed and approved.
Business response:
Thank you for taking the time to share your experience with us, Edward. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
PENNYMAC has a 4.5 star rating with 49,071 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.