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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac Loan officers and processors are the absolute worse. Communication is non-existent. No one responds to emails or returns phone calls. I had to call the main line in order to check the status of my application. They won't even respond to my agent. How is this acceptable? I wish I had the option of going with another lender. Unfortunately, with an assumable mortgage, I'm stuck with the them and the two people assigned to my case.
Business response:
We appreciate your review, Queens. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I have had the most enjoyable time and you guys have been a pleasure to work with thank you so very much the whole team.
Business response:
Thank you for taking the time to share your experience with us, Jeremy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Thanks for being, so professional, and caring at the same time.
Business response:
Thank you for taking the time to share your experience with us, Shirley. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
What a good experience it was to work with PENNYMAC, Nancy Olivas, and Dennis Giardina
Business response:
Hi Jeffrey - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
None.
Business response:
Thank you for the positive review, Irma! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I was not the easiest person to deal with at times, as moving across the country is fairly stressful. Anna stayed with it and got the info she needed from me. I respect her for hanging in there with me.
Business response:
Thank you for taking the time to share your experience with us, Patricia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I recently completed a cash-out refinance mortgage with PennyMac, and I couldn't be more pleased with the experience. From start to finish, PennyMac provided exceptional service characterized by cost-effectiveness, timely processing, & communication.
Business response:
Thank you for taking the time to share your experience with us, Juan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The entire process was streamlined and easy. The communication about the process was top notch from all involved. I would 100% recommend.
Business response:
Hi Jennifer - Your feedback is greatly appreciated. Thank you for the review.
Nothing at this time
Business response:
Hi James - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,649 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.