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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pennymac doesn't know anything about customer service. I am very disappointed in how this company conducts business. All they care about is money. I have been trying for 4 days to get an explanation about the charges on my mortgage payment and all I have been getting are excuses. NOT ONE PERSON HAS TRIED TO HELP ME. I am so sorry I have to do business with a company I DON'T TRUST.
Business response:
Hi Deann - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
The entire experience beginning with Cameron Hall, through working with Liem Nguyen was very pleasant. I’m glad I chose PennyMac!
Business response:
Hi Steven - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
I've never heard of PennyMac until I got the initial mortgage. This refinance has been an easy process, which raises my confidence in the company, but your brand strength might me worth looking at. Just a thought. :-)
Business response:
Hi Clinton - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Justin was amazing he and the processor helped me through the entire process
Business response:
Hi Hector - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Everyone was so wonderful to deal with
Business response:
Thank you for the positive review, Elinda! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The process was very easy and quick.
Business response:
Thank you for the positive review, Tory! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Not at this time
Business response:
Hi Eddie - Your feedback is greatly appreciated. Thank you for the review.
Great experience, smooth and easy
Business response:
Thank you for taking the time to share your experience with us, Kelvin. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
At first I was suspicious when I was first contacted, but the Pennymac team eased my fears and proved their legitimacy. They kept contacting me and assured that my loan process was in good hands.
Business response:
Thank you for the positive review, Donald! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,742 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.