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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Norma was very kind, and courteous throughout the entire process. She was very informative and respectful of my time as well. I'm extremely impressed with her professionalism.
Business response:
Hi Brian - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
0 star...Worst experience today, even with the superviser Mr. Josue...no customer service... Penny mac is the worst mortgage company I have encountered over the years.. They do analysis every few months and increase your monthly payments...then charge you with late fees even for the automatic payments... No negotiations or kindness towards the request to waiver the fees.... This is horrible. I am planning to change the mortgage company and does not recommend to anyone...
Business response:
Hi Jyothis - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
My experience with Nicole and Jason was amazing. Both were so professional, so helpful, very friendly, and extremely skilled in the whole process. Jason was above and beyond helpful, and Nicole was so kind and wonderful. Loved them.
Business response:
Thank you for the positive review, Anne! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Phenomenal experience from start to finish, greatly appreciate the responsiveness of the team.
Business response:
Thank you for the positive review, Hilary! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Nancy was very knowledgeable and very responsive to my many questions. The rest of the team also processed my loan well and quickly. Everything happened in the time they explained.
Business response:
Thank you for the positive review, Jennifer! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Zach & Edna were both wonderful. Communication was great, I appreciated that they both worked with my schedule.
Business response:
Hi Shaun - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Every time I called, I actually talked to someone! That was super nice! All that I talked to were very nice and helpful. Fast process. Still praying I did the right thing but all involved were absolutely wonderful!! Thank you!
Business response:
Hi Hilarie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Ammie was really attentive and helpful. Nadim was also excellent. He monitored the activities occurring with application. He made sure I was aware and knew what was being asked of me. The MAC team was wonderfully pleasant and informative.
Business response:
Hi Tatrina - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
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Business response:
Thank you for taking the time to share your experience with us, Uval. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,942 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.