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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We really appreciate the help we received during the process of the loan.
Business response:
Hi Bobby - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Don’t bother asking for help. I lost hours temporarily at my job and couldn’t keep up my mortgage payments, asked for a temporary loan modification and was denied and now I’m in foreclosure. Thank you very much.
Business response:
Hi Rich - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I was struggling financially & was given a chance to get my ducks in a row. Weight off my shoulders. Thank you!
Business response:
Hi Jana - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Refinance went very smooth. Thank you!
Business response:
Hi Chad - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
They contacted me at a minimum of one time a week and they told us all the steps and what to expect and most of all when to expect it. As for friendly and professional I give them 11 out of 10 and don’t give 10s very often because for that to happen
Business response:
Hi Douglas - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
The process was trouble-free and very easy. Communication was great and it was easy to get in touch with my loan officer if I had questions.
Business response:
Thank you for taking the time to share your experience with us, Prentiss. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
My only complaint is based on my initial application to get a home equity loan. You input your contact information so someone can call you. It took about 5 day for someone to call me.
Business response:
Hi Hurvino - Your feedback is greatly appreciated. Thank you for the review.
Mr. Jerold Jackson provided excellent, professional, and personalized customer service.
Business response:
Hi Cassandra - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
We really enjoyed working with Jamie and Christopher. Very professional, knowledgeable and friendly. Really gave us a sense of confidence every step of the way!
Business response:
Thank you for the positive review, Ron! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,635 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.