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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,001 reviews
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Jak D.'s profile image
Jak D. 
a year ago

The whole team provided excellent customer service, making the complex process seem effortless. 

Business response:

Thank you for taking the time to share your experience with us, Jak. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Devon J.'s profile image
Devon J. 
a year ago

The entire experience was fantastic! All questions and calls were answered and taken care of. I would definitely us pennymac for any on my home buying needs. 

Business response:

Hi Devon - Your feedback is greatly appreciated. Thank you for the review. 

Homer W.'s profile image
Homer W. 
a year ago

All team members were friendly, knowledgeable, and professional. Great experience. Thanks again. Homer Waldron 

Business response:

Hi Homer - Your feedback is greatly appreciated. Thank you for the review. 

Robert C.'s profile image
Robert C. 
a year ago

After working with Dustin Terrazas and Kennedy Crees, for only 30 days, The refinance was done in a timely fashion and communication was spot on. Both of them deserve a raise. Great job guys look forward to working with you again. 

Business response:

Thank you for taking the time to share your experience with us, Robert. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Maria Z.'s profile image
Maria Z. 
a year ago

Great customer services and excellent time management to carry out the process of my refinancing. 

Business response:

Hi Maria - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Brian R.'s profile image
Brian R. 
a year ago

great team 

Business response:

Hi Brian - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Dennis G.'s profile image
Dennis G. 
a year ago

Everyone I dealt with were great, (Angel and Yester were the best! The title department seemed to be getting some of the past information about me from "The Dark Web" .The info they were digging up was years, decades old, outdated...frustrating! 

Business response:

Hi Dennis - Your feedback is greatly appreciated. Thank you for the review. 

Christopher H.'s profile image
Christopher H. 
a year ago

Barry and Al were fantastic! Professional, knowledgeable and quick service! 

Business response:

Hi Christopher - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Lisa J.'s profile image
Lisa J. 
a year ago

The mortgage team mainly Latrice kept me informed and updated almost daily of any information they needed from me and the progress of my refinance. I was very pleased!!! 

Business response:

Thank you for the positive review, Lisa! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,001 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.