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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had to send duplicate documents a couple times but other then that they were on it
Business response:
Hi Gregory - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Ms Nicole, and Ms alyx were very professional, they kept updated all the time.
Business response:
Hi Maiquen - Your feedback is greatly appreciated. Thank you for the review.
Amazing people that worked with me made the process so easy.
Business response:
Hi Dillon - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I feel the paperwork was still a little bit confusing at first. Overall time was not that bad getting the loan processed and approved.
Business response:
Thank you for taking the time to share your experience with us, Edward. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
It was a great overall experience
Business response:
Thank you for the positive review, Livingston! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone I worked with on my loan was extremely helpful, professional and kind. It is very helpful to have kindness coupled with professionalism when making this big of a decision.
Business response:
Hi Sheri - Your feedback is greatly appreciated. Thank you for the review.
Everyone was very friendly, helpful, and professional
Business response:
Hi Todd - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
everything was so easy and painless well done ty
Business response:
Thank you for taking the time to share your experience with us, Kelly. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
AVOID ASSUMPTIONS WITH PENNY MAC AT ALL COST!!! To say this transaction was a complete nightmare is an understatement. It took over 90 days, the file was switched from loan officer to loan officer, and finally was left on some ones desk that left the company, for weeks!! Now the loan has been switched to the new buyers, and Penny Mac has wiped our portal so that I have no access to our tax records, payments or anything. They also REFUSE to help, or give me our tax documents for when we were the owners of the home. When the l... read more
Business response:
Hi Lensi - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,943 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.