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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,444 reviews
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Shakira D.'s profile image
Shakira D. 
2 years ago

Ammie and Ronnie did a great job walking us through the loan process. They were attentive and made sure that we were well taking care of. Due to our positive experience working with them, we would highly recommend PennyMac to our peers. 

Business response:

Hi Shakira - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Esther C.'s profile image
Esther C. 
2 years ago

He is very good to explain us how to complete the loan application and the process. We thank you very much. 

Business response:

Hi Esther - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Shawn W.'s profile image
Shawn W. 
2 years ago

Terrible underwriters. First they didn't like the appraisal that they chose and I paid for. So they paid for another one. That one came in to low, but they wanted to use the 2nd one. We had to do an ROV to contest the 2nd appraisal and between the 2 appraisals and doing an ROV, it wasted 5 weeks with this ridiculous bank! Had to change to a different lender, and cancel this one. Ask the sellers to extend 3x because of changing lenders. Would never use this bank again. Still pending the home purchase, may still lose th... read more

Business response:

Hi Shawn - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

John M.'s profile image
John M. 
2 years ago

Paulette and George combined to make my refinance a simple process. 

Business response:

Hi John - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Seth G.'s profile image
Seth G. 
2 years ago

Josh and Anna were great! Couldn't have asked for better people to be in contact with. 

Business response:

Hi Seth - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

William M.'s profile image
William M. 
2 years ago

Michael Piccari and Anna Eng were absolutely excellent to work with. Both were very responsive and answered any questions my wife and I had immediately. In addition, the Mortgage Success Team worked flawlessly with my realtors. 

Business response:

Thank you for taking the time to share your experience with us, William. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Natalie R.'s profile image
Natalie R. 
2 years ago

Anna incredibly helpful in the process of buying our second home. Any questions we had she always had an answer. She’s the best! 

Business response:

Hi Natalie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Manish M.'s profile image
Manish M. 
2 years ago

Grace and Stephanie were great with all our questions and very helpful through the complete process. Thanks for helping with the loan process. 

Business response:

Hi Manish - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Michele J.'s profile image
Michele J. 
2 years ago

Good morning, I’m so grateful for everyone who helped me through out this journey. I was so happy that it didn’t take as long as it should’ve taken. Thank you 

Business response:

Hi Michele - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,444 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.