PENNYMAC

MARK P. 

on Birdeye

5 years ago

evert thing was great and 2.25% best fixed rate you can get thanks Kami . 

Franciso Huertas I. 

on Birdeye

5 years ago

When someone gives you a time frame of when you can answer calls, call during that time. I had to adjust my sleep schedule for you guys. I work graveyards and said that I can answer calls starting at 4:15pm or before I go to bed at 8am. Tell me why is it I kept getting calls between 9am-1pm? It's felt like it was done on purpose since I had left multiple voicemails about what times you guys could 100% reach me. You guys weren't very accommodating 

DIEUDONNE K. 

on Birdeye

5 years ago

n/a 

Linda C. 

on Birdeye

5 years ago

It was fairly easy and working with Ceasar was great he took the time out when I called and he always called me back. 

Mike A. 

on Birdeye

5 years ago

Sandra was great, she always showed great attitude and customer service. I would like work with Sandra again for my next loan 

MICHAEL S. 

on Birdeye

5 years ago

Barbara was wonderful and very patient answering all of my questions. 

Eric B. 

on Birdeye

5 years ago

Great experience, I definitely use for my next loan! 

Brian Tucker S. 

on Birdeye

5 years ago

Took a while with the demand for loans at this time, but overall the process was smooth with very good communication. 

Joseph J. 

on Birdeye

5 years ago

When I was handed off from the loan agent (David) to the "loan team", Rebekah...it was explained this is to give the customer better responsiveness and a 1-stop shop experience to closing. Well, the service rep never had the latest info, so she was always either telling me something I knew from being on the portal, or having to "get back to me" after she spoke with the original agent, the closing team, you name it. I also was told there would be updates...there wasn't. Very disjointed.