PENNYMAC

Amy P. 

on Birdeye

5 years ago

Great 

Jana H. 

on Birdeye

5 years ago

Communication was lacking to me and amongst their own associates. I was the one finding mistakes and bringing it to their attention. Penny Mac was disorganized, And messed up the closing 3 different times. I would never recommend them or use them again,  

Summer L. 

on Birdeye

5 years ago

I began refinancing on 7/15/2020 and was told the process would be complete by 9/1/2020. I signed closing documents on 9/28/2020. It was extremely difficult to get in touch with anyone at PennyMac to get any answers. I was asked multiple times for the same documents. I wasn't able to get clear, straightforward answers to majority of my questions. I received an email stating PennyMac had "determined my house was in a flood zone". My house has never been in a flood zone. Very "unpleasant". 

Lamarrqueo J. 

on Birdeye

5 years ago

The Loan processor communicated every step of the loan process and answered all my questions. 

Lori N. 

on Birdeye

5 years ago

Very easy from beginning to end. 

DAMON B. 

on Birdeye

5 years ago

Better communication. Quite often, it was hard to get through to them or for them to respond to a question. 

TEX B. 

on Birdeye

5 years ago

1. Very little documents required of me. 2. Communication was consistent and thorough. 3. Signing documents was streamlined and simple, at my home! 4. A to Z, best loan process I have experienced.  

Mark K. 

on Birdeye

5 years ago

Process from start to finish went smoothly. Professionals at every level 

DONNIE A. 

on Birdeye

5 years ago

The loan process was efficient. PennyMac employees were professional & knowledgeable. This is the 2nd time I used PennyMac. I definitely recommend their services! Thanks for the refinance!