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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thanks to everyone who helped us! Randy and Jesse were professional and quick to help.
My problems were with ServiceLink. My closing documents were in 2 different names. My married name and my maiden name. My old loan was in maiden name and wanted my new loan in my married name but it seems there was not any proofreading when documents were filled out. My husband was to only be on the title yet he had to sign many other documents. At closing I filled out the paper to have the funds direct deposited and gave a voided check, yet I still received a paper check.
Quick, easy and with great communication. Great company to work with during our loan process.
Make your loan originators be more specific about Debt to income ratio, before pre approval is given out. If we had known that, we would’ve did things differently. That was the only problem. Vonnye Wade with my Mac team was great. She communicated well. She deserves a raise.
Great service, minimal time processing and very little work required from me.
Thank you for your service.
I communicated a week prior that my closing disclosure was inaccurate and a fee was not applicable. This was again communicated (both via telephone and by email) the day prior to close. Despite this; the closing documents sent to the notary were incorrect. As a result, my closing was delayed by nine hours and I had to juggle my children (Ages 1 and 3) while traveling to the notary’s home to finally close at 6 o’clock at night. This was a major inconvenience and ruined a positive time.
Our only issue was that the loan sat for days/weeks waiting for "Title" to do whatever they do, and there were several emails from Danyell to that effect. only after pushing to get a answer did "Title" finally get on the stick and get is through. I don't think it was Danyell's fault, but maybe she should be more insistent on answers from Title, sooner.
It took forever, Communication was very poor.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,181 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.