PENNYMAC

FRANKLIN R. 

on Birdeye

5 years ago

Speed and clarity 

John S. 

on Birdeye

5 years ago

Never felt valued as a customer. Never felt like my opinion mattered. 

John L. 

on Birdeye

5 years ago

The whole process took ALL of 3 months to complete. I was extremely patient. Barbara Fernandez was the only person that managed to get the process to come to a closing. Before talking with her, I was required to get bank documents that only come out at the end of the month. That was the last thing that happened at the end of the second month. I believe the first representative was new and that ended the first month poorly. Barbara Fernandez was god sent. I wanted to see if my bank could help.  

Marion D. 

on Birdeye

5 years ago

Brent Kapaun was very helpful, professional, and knowledgeable with regard to his handling of my refinance process. I had to submit the same documents a couple of times, but Brent would always call me to let me know that the documents were received, and everything was in order. I appreciate Brent's assistance throughout the refinance process. 

Chelsea W. 

on Birdeye

5 years ago

Simple process done very quickly and very good service 

Robert H. 

on Birdeye

5 years ago

What made it great was that it was easy to do. We only needed a few documents and the rest was just waiting on the closing date. 

Andrew L. 

on Birdeye

5 years ago

Closing documents were incorrect up to the closing date. Unfortunately, we did not have a great experience... 

James P. 

on Birdeye

5 years ago

Great experience - I have already recommended PennyMac to 3 of my friends. 

DOUGLAS H. 

on Birdeye

5 years ago

I never got answers to emails. I could not upload documents to portal. Had to send via email and they never confirmed receipt. Had to send documents multiple times because he did not put on the portal. The worst experience ever. I still don’t know how my credit cards are being paid off. What happens to the difference because the balances are less. Plus the monthly payment was more than what was on the closing disclosure! I can’t wait to get away from Pennymac!