This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
NA
It seems the loan processor needs more resources. If there was a checklist we could work off of with each document type that was needed as well as what needed to be included that would have helped a lot. I had to turn in three versions of an explanation letter because I have never written one before and each version missed a detail that was not explained to me the first time. My loan processor was nice and seemed to try hard but the process would be a lot smoother with better procedures.
My loan officer was very pleasant and professional and had a lot of knowledge of the loan process and guided me through every step of the way until my closing
Explained process well and everything went as it should
We were given professional, friendly and relatable service. Also, our health was regarded with much respect with the current pandemic, she was courteous and cautious as well as mindful to our well being. The overall signing and process was fluid and done in a very quick and timely manner.
My experience was timely and and hassle free. The communication was great, I was advised of each step weekly. I couldn't have ask for a more streamlined process. Thanks so much.
Outstanding service!
Corey Golden provided excellent service. Kami provided good service UNTIL she was "out" -file fell thru cracks, docs submitted re-requested, "incomplete status" -docs not relevant requested again, held up process. I am a 0.3% owner-billion dollar company & receive a K1 not W2 & $750,000/yr. They requested my company bank statements, financial statements, contracts, etc., like I was a >25% owner-stalled my loan out. FRUSTRATING! SOLUTION-have a process to cover accounts when loan processor leave
Great service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,969 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.