PENNYMAC

HERBERT E. 

on Birdeye

5 years ago

Quick and easy process. Everything was well explained and all questions answered. Elizabeth was great! 

TAMMY C. 

on Birdeye

5 years ago

Loan process took way to long and closing was about a month short of goal. Requested documents had to be provided more than once. Customer relationship staff were courteous, professional and easy to work with. 

Curt B. 

on Birdeye

5 years ago

This is the 2nd refi and 3rd loan with Penny Mac. People are upfront and knowledgeable easy to talk and work with. 

Kathryn C. 

on Birdeye

5 years ago

i had to reach out multiple times to multiple people for answers. andrew gave me an attitude when i asked him to explain something. 

Alejandro S. 

on Birdeye

5 years ago

We (my husband and I) are very pleased with the service by PennyMac. Our loan officer Liem Nguyen is extremely professional, knowledgeable and friendly - he made the process completely easy to follow and all the information was precisely as he said it would be. I would recommend (Liem) this service to anyone looking for a loan service. Thank you for all your assistance. 

TARA U. 

on Birdeye

5 years ago

My experience was great pennymac. Everyone was very pleasant and professional. 

Harmony C. 

on Birdeye

5 years ago

I really appreciated the fact that I could call to ask questions and get a real person right away. I felt respected and cared for by your team from the first inquiry to the close of the deal. 

Joel P. 

on Birdeye

5 years ago

Excellent experience thank you kindly. 

Michael T. 

on Birdeye

5 years ago

Your application process and online component was wonderful, your employees that I spoke to on the phone we extremely polite and friendly, and transparent. Everything was great, I am very happy with our refinance.