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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was keep informed along the way through emails and phone calls. The process was smooth and seamless.
Quick, efficient and concise... everything you want from the refinance process, PennyMac "far exceeded" our expectations!
Mr. Lusk was great he stayed in constant communication with me and when issues did occur with title company he was quick to resolve them. He made my experience with a complex process very reassuring and not a burden. I am very pleased with all his answers and going the extra mile to help us with refinancing our loan. Thank you again !!!
When I first started dealing with PennyMac the service I recieved from Ruben Sanchea was excellent, once he passed my account to Dominick it was almost as nice. Once Doninick handed my account over to Vonney Wade it was a total NIGHTMARE. the woman never responded to myself or my agent we had to make several calls on the same subject she made my stress levels go through the roof to the point I got physically ill. I will never finance through PennyMac again.
Many, many issues throughout. Feel free to give me a call and I will explain. Far too much to type here. Very, very disappointed. Never recommend PennyMac EVER again.
Xavier and Karen explained everything clearly and concisely. They were pleasant to speak with and worked quickly to answer any questions I had. We closed on our refinance in record time. I love that we were able to sign our closing documents in the comfort of our own home.
Michael Amari and Rachel could not have been more responsive or supportive from beginning to the end of my loan process!
I couldn't believe how straightforward and easy the whole process was.
The communicate was not good. I found myself sending many emails and making many calls to try and find out information on the refinancing application and closing process. The PennyMac application portal was absolutely terrible and repeatedly sent emails to me about missing documents. I asked many times what these were, but no one had an idea. The closing date was rescheduled three times and almost zero communicate provided to me. The title company and notary service was just as confused.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.