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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not the greatest communication. I've refinanced with PennyMac before, and this time was not only confusing, but took twice to get the figures right, and twice to sign. The lady that came to our house for the signing was very polite and professional.
I would have liked to know about the required credit card payoffs with a little more time. I was given less than a weeks notice that another $6,000 was needed at closing.
NA
PennyMac has been our mortgage company for over 5 years. We are pleased with their payment plans, website and communications. We were very happy when this opportunity arose and we were able to go through PennyMac USA again.
We felt there was a lack of updates on where our loan was at during the processing and review. We submitted our documents very quickly but then wait weeks to hear any progress. When the person came out to have us sign the new loan documents, they were completely wrong and we then had to wait again to have the documents corrected and set up another time that week for the notary to come back out and us resign all the papers.
Documents were requested over and over again. Attempts to reach the team were sometimes left unanswered.
Great job
The quick turn around
The service was efficient, great, and easy to understand.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,377 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.