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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the moment the process started I was amazed w/the continued updates, status emailsand even personal phone calls that I received to keep me apprised of my loan. I raved to my friends and co-workers about it and how I had never had this kind of experience. The only hiccup was the last 24 hrs when I did not receive the phone call with the final closing cost #'s. No word the next morning either. Closing was at 1:30pm, finally at noon, I rec'd email w/info. This was stressful, but completed at 3
Excellent customer service from my personal experience.
They worked very hard to get are close done. Always clear about what they need and what I needed to do. They were very nice all the time.
Great experience with Penny Mac. Everything went smoothly and closed sooner than expected.
Great costumer service, excellent professional that provided precisely information to all of our questions. Extremely happy and definitely recommend Pennymac and associates to anyone that needs to obtain a mortgage. Thank you very much.
The ndividuals I dealt with were courteous, professional, knowledgeable, and efficient as well as personable and friendly.
In the plus column 1) the rate and terms that I got from PM were very good compared to other lenders and 2) when I was able to speak with people they were very helpful. However, I often had a hard time getting a hold of people. My first refinance application "expired" while I was trying to get an answer to a question about the closing documents, although no one had ever communicated an expiration date of any kind to me. There were other communication issues as well
Experience was speedy and professional. Able to match competitors.
Single point of contact for the entire process. If a customer makes a request then that request should be carried out unless there are legitimate reasons. Partially without explanation is unacceptable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.