PENNYMAC

JEREMY J. 

on Birdeye

5 years ago

I was really pleasantly surprised with how easy the process was! I chose to refi with Penny Max because I was hoping it would be simpler since they already held my mortgage, but it was faster and better than I hoped. From my loan officer (not sure if I know the right titles) Brandis, to George and the Mac team, they were super helpful, clear, and communicative, making it easier and closing way faster than I thought would happen! 

NICHOLAS M. 

on Birdeye

5 years ago

Great experience, already sending future clients to your company. 

Cheryl K. 

on Birdeye

5 years ago

Lori and Rob were both friendly, professional, and knowledgeable. The process was smooth and straightforward. 

ANDREW S. 

on Birdeye

5 years ago

PennyMac made the entire process simple and easy to complete. 

Katherine L. 

on Birdeye

5 years ago

Great and fast service. 

SHAWN J. 

on Birdeye

5 years ago

Only took six closings to get right. Felt like I was getting scammed when you are told to bring 3400 to closing two hours before closing when told it was going to be 300. Also payments four hundred higher than expected. Notary didn’t show up twice. Payments were too high 3 times and told to just sign and we will fix it later. 

JOHN L. 

on Birdeye

5 years ago

Due to the current environment I am sure that there are not as many employees working full time so I expect that there will be wait times for receiving help, but when I call in to receive help if I am not speaking to the person who is assigned to helping me with my loan processing and closing then basically I am speaking with a secretary to let them know that I called. That's what voice mails are for. I expect a manager to be able to see and at least have the same or more authority in helping 

Anthony S. 

on Birdeye

5 years ago

Good 

GRISELA L. 

on Birdeye

5 years ago

She was always there to help me. She made the refinancing always pleasant. Thank you for caring.