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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
May be more info on how the closing costs are calculated will help
The beginning of the process there was quick responses to my questions; appraisal, and different scenarios of mortgage amount. Towards the middle the same documents were requested 3 times and uploaded to the Esign portal 3 times. It was frustrating getting the same automated email. Towards the end of the refinancing after all documents were received the process went smoothly and fast. I was pleased with the results and satisfied with saving $300 a month on my mortgage. Thank you!
I was disappoint to be charge point for closing. I was discourage to lower payment with points, however I was charge high closing. I tried to email, call prior to signing documents with no follow up with team.
Process took longer than expected to close. Multiple emails on documents needed , which were unclear. Called Hermes and always got VM.
Sarah did an amazing job of communicating and keeping us inform of the process. Very pleased with her efforts.
Jennifer Ovando was the greatest part. She is an expert in her field. She explained everything perfectly to my level of understanding. My problem is with Jeffreys Johnson. He told me several times that I would need no money for closing. I asked him several times would I have to come to the table with money after he told me no and he repeated, no. When closing came, I had to pay over $700. It wasn't fair to lie to me.
My original Mortgage was with Penny Mac. I have always paid my mortgage on time. I thought I would do my refi with my own mortgage co. I did a FHA streamline it was supposed to be quick and easy. Application completed may 5th didn't close till Aug 14th. I thought I wouldn't be charged or if so the fees would be lower. Not true had to bring cash to close. I lost more than I gained in my refi and all Penny Mac cared about was making money off of me. I feel taking advantage of. Will File a compl
Excellent service
No
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,178 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.