PENNYMAC

JAMES C. 

on Birdeye

5 years ago

Thank you everyone that helped throughout our loan process. You made it easy to understand and effortless. 

GREGORY M. 

on Birdeye

5 years ago

First of all, you can't expose the definite intent scale on the survey question by color coding and popping a "no" above the 6. That is clearly cheating / influencing the results of that quesiton. BAD survey author, No biscuit! Also: You caused me a lot of stress AFTER I transferred a large sum of money by asking me not once, but TWICE if I had transferred the money. Turns out nothing was wrong but... maybe add an immediate "we got the money" reply into your system somewhere? 

Ronald R. 

on Birdeye

5 years ago

The combination of online process and personal interactions created a very simple and organize way in securing a loan. 

Jose Mendez J. 

on Birdeye

5 years ago

Communication was terrible and not on the forefront of the personal assigned. The only time there was any movement on my loan was when I would call, text or email and communicate with management. Felt my value was underrated, secondary and was not the priority. Great business thrive off customer service and not because they that is it the expectation but because great customer service spreads through word of mouth to get more customers, this was absolutely not the case. Subpar business service. 

MELINDA R. 

on Birdeye

5 years ago

Closed faster than expected, clear frequent communication 

BRUCE D. 

on Birdeye

5 years ago

It was great thanks for the help 

Kip M. 

on Birdeye

5 years ago

Good job by all, but would have liked regular updates on the progress of the loan. 

Alvaro Torres P. 

on Birdeye

5 years ago

Mariely Delgado was great and she helped answer all my questions. Because of her I would recommend PennyMac. She made the difference. She was the best. She deserves a pay raise. 

Lovevasia B. 

on Birdeye

5 years ago

I thank everyone at PennyMac for their assistance in closing the documents for re-financing my home I give a special thank you to Xavier Johnson he went above and beyond the call of duty. If he did not know the answers to our questions, he transferred us to the loan office for clarification. I was impressed with Xavier Johnson stellar performance, knowledge, determination, and tenaciousness to provide excellent customer service