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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication can be greatly improved upon. There were several times where I was told to expect a call and never received one. There was also an occasion when I was looking for an answer to a question I had and was told that only one person could help me with that question, which was fine, and that she would call me back later in the day. I had to call back three times over the course of a week before she finally talked to me. Little things like that were very irritating.
Great, easy experience
Ms. Cordero communicated with me often and returned phone calls promptly. She is very professional.
Had a great experience. Thank you Jennifer!
All the people that I talked to were very helpful and knowledgeable very professional
My major issue was the closing. First closing (Saturday) the closing agent did not show up. I tried to call but realized I didn't have her contact info. Jennifer setup another date, but Closing agent did not show up again. Finally, on past Sautuday the closing agent shows up but I WAS NOT told about it, Luckily I was home and the closing tookplace.
I was told my new mortgage payment, I asked if insurance and taxes were included i was told yes. Later to be told it was a mistake. I was told I had money coming back and closing cost only $89 but it ended up being over $1500 also instead of mortgage payment being $950 its more $1191. I was very unhappy about that.
The loan process with the MAC Team was amazing. Anna and David took care of us from the start. They answered our questions promptly and with patience. It was hard to believe that Pennymac was such a blarge company given the special attention they gave to us. My family will always be very grateful to them for thier superb service in getting us into our dream home. Great work guys and Thank you so much!!
The loan process was clear and was handled efficiently. I was always able to contact Liem with questions/concerns and he responded promptly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,078 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.