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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent ! Should have done it with PennyMac the first time , went smoother than expected with Covid delaying a lot of businesses.
Zack handled our refinance most expeditiously. He was very professional and handled everything in a timely manner.
Super easy and quick process. Started and closed the process in just a few weeks with a great interest rate!
No comments
I was told closing was going to be at 9am. It didn’t happen. I had to drive the urgency and process to ensure it then closed at 7:30 pm that day. Poor communication throughout closing day. Not able to get ahold of needed people at PennyMac, docs incorrect.
5 star
Simple, fast, great communication, loved being able to close at my dining room table. All support personnel from beginning to end were very friendly and professional. Closed in record time compared to most companies I've used before.
The team was awesome as always! This happened super fast and was easy to do. When I looked at my refi I only looked at one place because I knew I wanted to stay with the team that would make it happen. I have nothing but great things to say about PennMac. I am a customer for life.
Overall, our experience was good. When we did get to talk to someone, every person we spoke to was helpful and friendly and made sure all our questions were answered. But unless we initiated the communication, we did not receive any updates during the refinancing process. It was supposed to take 30 days or less, but ended up being more than 2 months, and during that time, we were not given any updates for our application explaining why it was being held up. That was a bit frustrating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.