PENNYMAC

Fernando M. 

on Birdeye

5 years ago

Overall I was pleased with everything that transpired during the loan process. 

DAVID K. 

on Birdeye

5 years ago

Our scheduled closing date came and went. We were scheduled to close on August 6th at 4pm. My wife and I were at the house waiting for someone to arrive, but instead received a phone call that the paperwork had not been received. No call from Pennymac until the next morning. The closing was rescheduled for Tuesday the eleventh at 4pm. The night before at 4ish, we received an email stating that we were in need of contacting our employment to re-verify our employment. 

MICHELLE C. 

on Birdeye

5 years ago

Good customer service 

John M. 

on Birdeye

5 years ago

Not openly lying to loan applicants and providing false information during the loan process. During initial discussions on terms, the loan specialist told me that there is "no risk" in picking a rate and points as we would lock in the rate closing. When I asked closer to closing to get the Penny Mac advertised rate, I was told my rate was locked lack hole of accountability and random handoffs between the initial loan specialist, to a loan officer, to a closing specialist, to A terrible notary. 

Conger C. 

on Birdeye

5 years ago

PennyMac made the process simple and stress free. Great communication with out M.A.C. team 

Michael L. 

on Birdeye

5 years ago

60 days for a streamline refinance is pretty darn slow 

JONATHAN B. 

on Birdeye

5 years ago

We could not get ahold of the right people when we needed to, and could not get straight answers often times when needed to plan accordingly. Our closing also had to be scheduled 3 times because of miscommunication between pennymac and the title company, which for our schedules was very difficult to accommodate in short notice. Then the amount needed at closing wasn’t accurate which made the matter even more frustrating. It simply didn’t go the way we hoped which was disappointing. 

Michael G. 

on Birdeye

5 years ago

My refinancing went great! 

ANNE D. 

on Birdeye

5 years ago

I found my initial contact with PennyMac was excellent. I spoke with Irwing Enriquez. He was very professional. Cheree' Payton walked me through everything else. If I had a question, they were quick to respond. Thank you so much!