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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was my first time refinancing a home. From begining to end all of my questions were answered promptly. Andrew worked with me every step of the way to ensure a smooth effortless ride towards an excellent home refinance. Could not be happier with such superb service. 10/10 would recommend to a friend.
My experience with PennyMac Loan services was great, David and Anna at PennyMac were responsive, knowledgeable and efficient making the loan approval process go smoothly.
I would not say that the process was easy per se and I don't know that it all has to do with Liem Nguyen. He seemed to communicate well but several times he did not have accurate information and would need to apologize. I was also contacted by other people for paperwork that I had already given but the process had taken so long that I had to provide an updated copy ie: pay stubs and bank statements. Communication on Penny Mac's part with each other seemed lacking.
It was fairly easy.
I understand you are quite busy but could have done better at accepting and returning calls.
delays in getting my emails replied, discrepancies in dates and information regarding appts for signature dates. requested to be notified 24 hrs in advance on appts set for signature. It took 2 days of my work time that I had requested for 2 appts they scheduled for me which no one showed up and I didn't received a call. Not a good experience. They got it right on the 3rd time. THIS IS NOT ACCEPTABLE, THAT'S THE REASON FOR THE LOW REVIEW
The process of refinancing my house was smooth and fast. Thank you Molly
Easiest refinance experience I’ve had. Mr. Torres was always available to answer my questions and returned my calls quickly. Communication was always on point which was why it was a flawless experience. Thank you!
Close at the end of the month before mortgage payments come out. Otherwise you will be unaware your funds to close are gone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,625 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.