PENNYMAC

Jena F. 

on Birdeye

5 years ago

Throughout the whole process both Reid Wright and Kami Weber seemed to really take time to understand my needs and guide me in the right direction. The process took about 4 months but given the current environment with COVID-19 I am pleased that we were able to get it done. The process was pretty simple and I was communicated with each step of the way. Every time I called or email I always got a response usually the same day! I am happy. 

RYAN L. 

on Birdeye

5 years ago

G 

Michael C. 

on Birdeye

5 years ago

I had my orginator quit.. and 2 of my loan processors quit the company during my loan process with no communication on the matter. I was lied to numerous times.. at the 1st closing appointment no one showed up.. second the document figures were wrong.. amd the 3 and final the person was late. The cash to close kept changing numerous times and so did the closing costs which I was told that would never change. No one that I worked with at PennyMac has any customer service skills. No empathy/accou 

LORENZO D. 

on Birdeye

5 years ago

Great service! 

ANDREA B. 

on Birdeye

5 years ago

Very smooth refi. PennyMac was awesome to work with! 

KRISTOPHER W. 

on Birdeye

5 years ago

Great experience. Thanks! 

DENISE M. 

on Birdeye

5 years ago

Adrianna Dolittle was very helpful and considerate during the loan closing process. She answered my questions. I would say that your team needs to be more available during the application process in responding to emails and call, however, Adrianna who I worked with last was very prompt. Thank you. 

KOSTIKA G. 

on Birdeye

5 years ago

Everything went great 

JOHN C. 

on Birdeye

5 years ago

Kami was awesome and provided great customer service.