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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a TERRIBLE experience with HORRIBLE customer service. I advised them my property needed special approval for the home owners insurance after i received a request for those documents. For 1.5 months i kept receiving the same email requesting INS documents and Marques and his supervisor did nothing to solve the problem. They never return calls or respond to emails. At one point, we called and left message for 4 days with no answer or call back. They both need more training!!!
It would help out alot if Pennymac returned emails and phone calls to their clients during the process of trying to refinance their existing loans with PennyMac. It was very difficult and time consuming trying to get answers and updates during the time frame.
I will never ever ever do business with Pennymac again. EVER. I have never in my life encountered such sloppiness, mismanagement and incompetence. I would rather have all of my toenails and teeth extracted than have to go through a closing with you morons again. You could be / should be studied in mba management classes on how not to do business.
Concerning, pleasant, professional and assuring! What more could a client ask for. Folks at PennyMac should walk with pride with the services they provide and in the manner they are presented!
My representative kept in constant contact with me ensuring I was always updated in regards to the status of my loan. And I always received a timely response when I sent an email or left a message. The process was seamless .
Very efficient
Outstanding service
My wife and I are very happy and satisfied for the quick service provided by all.
My refinance experience with PennyMac was excellent and streamline. I was very happy with the rate they gave me and the people that I worked were very Professional and I felt they were looking out for me. I will gladly give them 10 out of 10 stars.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,764 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.