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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,764 reviews
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Samuel M.'s profile image
Samuel M. 
on Birdeye

4 years ago

I would totally recommend to family and friends! 

PHILIP W.'s profile image
PHILIP W. 
on Birdeye

4 years ago

Great job Jacob Rogers. Thanks again. 

Kirk R.'s profile image
Kirk R. 
on Birdeye

4 years ago

The lian took a lot longer than I expected but I understand that the recent rate drops and the amount of folks working from home in the US really put a burden on the team. Overall I'm pretty happy and besides the wait, the process was absolutely painless. 

KIMBERLY C.'s profile image
KIMBERLY C. 
on Birdeye

4 years ago

Be more clear about how pay off funds are distributed and also give more accurate cash back information 

Elena C.'s profile image
Elena C. 
on Birdeye

4 years ago

Impossible to communicate with any employee for any questions 

ROBERT M.'s profile image
ROBERT M. 
on Birdeye

4 years ago

Jason gave us great service from start to finish!. 

PHILIP S.'s profile image
PHILIP S. 
on Birdeye

4 years ago

Good feedback and guidance. 

Troy T.'s profile image
Troy T. 
on Birdeye

4 years ago

good and easy experience. great communication from the team 

Rachel G.'s profile image
Rachel G. 
on Birdeye

4 years ago

Jesse was excellent, I wish he had been involved from the start - responsive, communicated at each step, knowledgeable, worked hard to meet our needs. Our overall experience with Penny Mac was disappointing once selected, little relevant communication on status, docs requested multiple times, and very slow to process documents received. We were notified of a required repair last min from appraisal report received 10 days before causing a 2 wk delay. Thanks to Jesse, it didn't delay further! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,764 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.