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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A very surprises but overall ok
Convenient online application to start the process, online document signing, and helpful loan processors to guide us along the way. We've previously refinanced before PennyMac, but this was the smoothest so far.
I am constantly on the go and PennyMac's team did a very good job explaining everything and making the process very smooth so I would close on my the loan on the date promised.
The M.A.C. Team made everything very easy and communicated with me regularly which made the closing go fast and easy.
All went well, and great customer service!
John Fayed our Loan Officer was good at the very beginning; but then never heard from him again. I constantly had to reach out for any updates. Would email paperwork and PennyMac would respond back a WEEK later never received. Sometimes even longer. Was told we were also getting back $2, 000. 00 at closing never received. Our closing costs were so......much more than what we were told in the beginning. We are just happy to be done with this Nightmare of service.
I was really pleased with the quick pace of the processing of our application.
Thank you for coming to my home. You’re very friendly and helpful Explaining my refinancing and thank you again
Grea5 customer service. Easy process with quick turn around time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,813 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.