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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall I was very satisfied with the loan/refinance process. My only desire was that it could've closed sooner especially since PennyMac was the owner of my original loan. Other than that everything from the negotiation to the closing went really smooth! Thank you PennyMac.
Closed in less time than anticipated.
Everything with PennyMac was great.
The customer service provided to me by Zachary Teahan was outstanding.!
It was an awesome experience. THANKYOU.
I have a great and easy experience in the refinance process of my property. I am completely satisfied with my rate and all the help from Penny Mac representatives to close the deal. Thanks,
The refinance process was very easy and the loan agent was very helpful in all aspect of the loan process. Excellent customer service.
Staff that I was working with during the process left. There was weeks without responses to questions I had as a result. Was just unfortunate timing I believe.
1. Took few weeks to get the correct Estimated Closing Cost after many phone calls (Matt) 2. Couldn't get a hold of Matt - phone message and email (Matt) 3. Unprofessional - felt don't care, no clear explanation, unwilling to help, rude and not taking any ownership 4. Incorrect Closing Doc - W-9 and USA Patriot Act Inf Form 5. 10 mins before Notary appointment, Carlton called and cancelled because you needed a copy of our tax return 6. Incorrect Funding instruction was given
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,765 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.