This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My Team was fast and efficient. Also very polite and helpful.
Calling back or atleast emailing back when there were questions raised.
Everything was promptly presented and accurate. I also enjoyed the mobile notary, he took all safety precautions and was professional!
Easy
About what I expected
Sandra was great but someone dropped the ball on wiring the funds and our loan didn’t close until hours after sale closing. It was really frustrating. We sat in our car for hours waiting to enter the home. Sandra admitted that someone failed to wire the funds.
I asked several times why a cash at closing was shown in preliminary loan documents. Finally got an answer from a supervisor when the rep was unable to provide an explanation. Also, during the application process I designated my choice for the closing attorney. Five days before the scheduled closing, my attorney had not been contacted by PennyMac and I was forced to use an unknown attorney for the closing and a specific (Amrock) title company-I suspect this increased my closing costs.
Working with PennyMac was a very good experience. All information was explained clearly and any questions I had were answered promptly and accurately. I would highly recommend them to anyone looking to for a mortgage or trying to refinance.
Requested response from processor three times regarding closing and never heard back. I had to deal with the title company. The processor stated she would request closing date from management but never did as she was off the next day and a back up processor called and stated that hadn’t been done. My loan was an extremely easy loan and I received the feeling that it was a burden if I asked even one question.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,770 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.