PENNYMAC

Stephanie J. 

on Birdeye

5 years ago

Andrew was very knowledgeable and always available to answer my calls and questions. 

RICHARD C. 

on Birdeye

5 years ago

Met expectations and time frames for closing. Customer service was responsive and friendly 

COLE M. 

on Birdeye

5 years ago

My customer service representative was great and I enjoyed working with him. He communicated well and was available when I had questions. As a whole my experience with PennyMac could’ve been better. The process has better defined with a timeline that was followed from other lenders I’ve worked with in the past. Thank you, Cole 

KImberly Z. 

on Birdeye

5 years ago

Took from December 2019 to close in July 2020. Had to answer number requests for the same paperwork. Very frustrating process. Better communication. Not receiving numerous e mails from separate people over and over for the same paperwork. The first time I refinanced with PennyMac was a breeze compaired to this time.  

JOHN Dauer I. 

on Birdeye

5 years ago

Lauren was very helpful and professional 

CURTIS M. 

on Birdeye

5 years ago

The service was great 

MICHAEL W. 

on Birdeye

5 years ago

Working with Antonio Torres was great. Working with the other people wasn't so great. They would argue with me and once I got Tony on the phone he had it straightened out. Mike weaver 

STEPHEN S. 

on Birdeye

5 years ago

Prompt call backs and accurately providing information would have improved my opinion. Towards the end I had to go straight to Molly's supervisor for everything i needed. He was able to actually help me and get thing done. I was inaccurately told I had lost both my jobs, had the same doc requested over and over again only to learn the doc they needed as a different one than what I was being told. Would get call back at 9pm days after leaving a message asking questions. Loan took almost 90 days! 

CYNTHIA G. 

on Birdeye

5 years ago

Easy process, painless!