PENNYMAC

Miriam G. 

on Birdeye

5 years ago

Very happy, from start to finish, 1st with Mr. Gary Sahakian then he assigned our loan to Mr. Andrew Mortenson, they were both very responsible, prompt to answer, very professional and very patient and kind with me, with all my questions. They made my loan application less stressful and they are always reassuring. Thank you very very much. 

BRANDON R. 

on Birdeye

5 years ago

We worked with Yester for closing and Donald to set up the loan package. We were surprised at how responsive, friendly, and quick they were. We expected hurdles and red tape with a big company like Penny Mac. At the beginning of this process, we were hopi g to get our refi done to move to a smaller bank. I am so glad we stayed with Penny Mac and did the refi through these agents. It could not have been simpler, easier to understand, or better for our budget. My grandpa had the same exPerience. 

MELVIN M. 

on Birdeye

5 years ago

Everything went very well. Process however was slow. Every week I was notified about this and the current situation with the process, which was very comforting to me. Job very well done! 

Luke E. 

on Birdeye

5 years ago

The title company used for closing was not organized. Traveling notary failed to show up at the scheduled closing time twice on closing day. Ended completing paperwork at 9pm on the day of closing. 

Joseph S. 

on Birdeye

5 years ago

Emeldo was always easily reachable and worked to help me when I needed it. 

Brandon P. 

on Birdeye

5 years ago

I had to call in on multiple occasions for updates. I could never get ahold of eric, i ended up talking with his supervisor, and his supervisors supervisor. At one point I was told to hold on making my regular pmt because of Penny Mac delays and that i would close on the 10th. Closing was done 14 days later. I had to call in to find out documents submitted to the portal were not attached to the file continually delaying underwriting. Poor service, poor communication. 

SHADI J. 

on Birdeye

5 years ago

Great working with Penny a Mac, especially Ms. Brittingham—professional, timely and knowledgeable. Seamless experience for me. 

DAVID R. 

on Birdeye

5 years ago

The refinance went very smoothly. I was updated weekly on the progress of the loan. I was impressed by the helpfulness of everyone involved with the loan. 

HENRIETTA M. 

on Birdeye

5 years ago

Enjoyed experiencing such great service with knowledgeable professionals at PennyMac. It was the most smoothest and fast closing ever thanks to the team at PennyMac.