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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sarah was great! She answered all my questions and was always willing to go the extra mile to make sure I understood. She rates a 5 out of 5 in all categories. I would also like to recognize the initial loan processor Charles Shepherd who did a great job as well!
The application specialist made the procedure of applying for the loan feel smooth and comfortable. He was easy to communicate with and kept my wife and I laughing. Rosario answered all questions I had during the loan process and made sure that we didn't have any stresses or concerns when closing came.
Please know I absolutely bragged about how easy, seamless, and customer-friendly my whole experience was when re-financing my home with PM, & working with Liem. I was informed from the beginning to expect updates, and I sure got them! I never had to wonder or worry that it wasn’t being worked on. Liem was very responsive to my multitude of questions, which I’m sure were basic to him, but he was always patient in answering them and made sure I understood and felt comfortable. Thank you, Liem!
The communication process was cumbersome. The closing date had to be rescheduled because paper work at your end. I was advised incorrectly that my Ex wife didn't need to be at closing. The process to 4 months. Ridiculous!
Liem was a pleasure to work with. He explained the process clearly and was very fast to respond to my emails and phone calls. He was on top of the whole process and I would work with him again.
My loan application was not smooth in the beginning due to long wait on the phone just to speak with a loan officer; however, after talking to a loan Specialist, everything went smoothly and my refinance loan was process very expeditiously. Thank you.
My overall refi experience with PennyMac was a very painless and quick. I am very pleased with the service provide by PennyMac.
The closing of my loan was set 3 different times. I guy that was to come to my house missed my appointment more the once.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.