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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a great experience with Pennymac. I felt very comfortable with the way Team handled our paper work and the refinance amounts that was quoted.
1. A number of emails went unanswered. 2. PennyMac's choice of title company arrived with incorrect documents. This delayed the close. Because of PennyMac's error, we incurred additional, albeit minor, additional costs. When I asked Zach why we had to pay, I got the scripted apology delivered in a monotone. 3
Considering the restraints placed on all of us by the current pandemic I feel your agents did pretty well ... however, it would have been nice to have better communications.
When our loan was approved, we received an email. The next step was to get a notary scheduled. Nick called us about 5 days after the approval email and left a conflicting message that our loan was still going into approval. I called PennyMac and the agent confirmed it was approved and contacted Nick. Nick shared there was an amount we needed to have ready in a cashiers check. I left quarantine to have that check cut. Notary came with a conflicting amount - $0. I had to cancel the cashier chec
N/a
From day one I was explained the process and it all went as they said, we closed before time allotted. It was easy to get ahold of team members for any questions or concerns I had.
a
My expectations were met.
I would prefer not to submit a response.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,014 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.