PENNYMAC

DOUGLAS R. 

on Birdeye

5 years ago

My closing documents were wrong 3 times. The closing process was not clearly explained to me. I had to be on the phone sometimes with PennyMac 2-3 times per day leading up to my closing to make sure everything was actually accurate. My loan officers wouldn’t return my calls when they said that they would. 

Vicki S. 

on Birdeye

5 years ago

My electronic experience was great. However, the in-person experiences were not. The appraiser nor the closer wore masks and/or gloves to my home. I would think with a pandemic they would have more regard for me and my family. 

William K. 

on Birdeye

5 years ago

The entire team could have done a better job of giving a weekly update for a process that took a few months. I know this is standard in my job. I can’t blame any one person because this appears to be a PennyMac-wide issue. The automated email updates with no information are useless. Because they are useless, they end up being annoying. A simple, comprehensive weekly update would add tremendous value to your customers. In the end, Brittany made it right, and was quite congenial. 

Gerardo B. 

on Birdeye

5 years ago

Great service and execution. We had no issues! 

LISA M. 

on Birdeye

5 years ago

Disappointed that PMI was not mentioned and slotted in with my payments. 

EDWIN M. 

on Birdeye

5 years ago

Everything was great 

John Hines S. 

on Birdeye

5 years ago

Sandra was very professional. She also kept me informed. She did a excellent job Thank Sandra. 👍👍👍👍👍👍👍 

LEANNE H. 

on Birdeye

5 years ago

The ease of working with PenneyMac and how simple they made the whole refi process to be completed during the Covid-19 pandemic. 

BRENDA R. 

on Birdeye

5 years ago

I don't believe in awarding great. My experience met my expectations and Nathan Hoffman was excellent.