PENNYMAC

EULALIO A. 

on Birdeye

5 years ago

GREAT COMMUNICATION, GREAT PEOPLE, GREAT RESULTS 

PRESTON D. 

on Birdeye

5 years ago

Maybe it was due to covid. But asked several times about closing costs. They never were answered till the very end when the initial loan officer called me because I wasn't going to go thru w the refinance. A lot was a total cluster f. Also over and over I was asked for a termite inspection that was told needed, then not needed. Then needed then I just ignored it and magically the loan was done. Most emails weren't answered or answered days later. 

Humberto M. 

on Birdeye

5 years ago

The process was quick and did not require any additional documents other than what was already on file wiith Penny Mac from our existing loan. 

PHILLIP M. 

on Birdeye

5 years ago

I wanted to pay the homeowners insurance and prepaid interest up front. I communicated that desire to both the loan officer and processor and they FAILED to make that happen, they were included in the loan. Calls weren't returned as promised. 

Craig C. 

on Birdeye

5 years ago

I received misinformation on several occasions. Two separate closing agents contacted us and we were not sure if we were being scammed. We had to resubmit several documents that were missing because the closing agent didn’t have us to sign them. A second agent had to come out to get three documents signed. We were initially told that we were getting two months off payments. It was only one. We were told that we would receive out escrow balance in a few days, it’s been weeks. 

Jennifer U. 

on Birdeye

5 years ago

The refinance from start to finish was seamless, even during a time of global uncertainty. Xavier Johnson was my main contact throughout the loan process and he was very knowledgeable, professional, and courteous. He communicated with me consistently on the status of my loan, walked me through certain steps in the process, and was very attentive and responsive to any questions I had. My experience with Pennymac has always been great, and Xavier Johnson continues to add to that greatness. TY! 

MICHAEL F. 

on Birdeye

5 years ago

N/A 

ARTHUR VANDEGRIFT S. 

on Birdeye

5 years ago

Our loan officer, Elizabeth E. was very knowledgeable, professional, concise and helpful. We appreciate her guiding us through the refinancing process. it was really effortless. The closing date and time happened just as she said and went very smoothly. All documents were in order. It was a pleasure working with her.  

Linda P. 

on Birdeye

5 years ago

Very happy with my service, thank you.