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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My negative comments reflects only veronica. She dint care at all. Mathew bland was great. Veronica i have to followup with her multiple times. Never could reach her directly for anything. She never called me back.
Everything was great
Crystal was great at explaining what I didn’t understand and keeping me informed.
It was quick and easy
Transition from Jennifer Brucker as our point of contact to Grace Sparks was unclear and a bit off putting. Request for "proof" of a bank deposit was unclear, i.e. IRS made a deposit and this was clearly identified on the bank statement but it took a 15 minute conversation to get out of it I needed to upload my tax return showing that same dollar amount. I was short of my cash to close, was aware I would be receiving multiple copies of closing disclosures based on preliminary vs. those to reflect any changes ( we did have a... read more
Grace was very nice and reassuring during the stressful process of buying a new house.
Great communication and explaining of the process. Very sincere and easy to speak with Loan officer.
Hilda was very informative and spelled out the way things would be handled the first time we spoke with her. After that phone call, she was hard to get a hold of, responded poorly and did not give us current information. Several times, I ended up calling someone else who would give us the proper current information. Her lack of organization and response time along with never being current with exactly what was going on was extremely frustrating. I had to call and request communication from her supervisor in order to have th... read more
Sandra and her team at PennyMac did a great job. I have used them in the past, and will again in the future. The customer service and prices can't be beat.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,512 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.