This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great job! The only thing that wasn’t clearly communicated was that we needed multiple forms of ID at our closing. Luckily we had what we needed.
Thanks Team Penny Mac
very good process
All requested documents should be made clear at the very start of the loan. There were too many people involved. I wish one processor would continue with you through the whole loan. I think this was the worst experience I have ever had buying a home and my late husband and I have bought 7 homes together during our 50 year marriage. I have had no problem with PennyMac with my previous loan, that's why I chose it for this loan. I hope this will be taken as constructive criticism and you will see if som... read more
Everything went so well. Nick the loan officer was extremely thorough and super helpful . Every question was addressed in a timely manner. Thanks for a great experience.
I was disappointed no one explained the consolidation payout process to me. I had to call several times to get an update on that portion of the deal after the closing was complete. Everyone thing was smooth until now. I pay my bills on line for most part. So, have to track down creditors address, go post and get post and mail check to each is a pain. I would opted for the cash if I knew it entailed all this work. I was under the impression that the when I gave the direct deposit info everything we would deposited. So, I'm h... read more
It took way too long, too many documents were requested more than once, we aren't very familiar with all the electronic ways of sending information, uploading, scanning (Then finding the scan on our computer), forwarding information, our best way to do that is by FAX or MAIL (USPS, FEDEX, UPS, ETC.) and too many times the Fax wouldn't go through, we don't know if the problem was on our end, or your end. We received 10, Payoff Demand Statements, Jan. one, Feb. three, Mar. Two, Apr. one, Jun. three, and never got our question... read more
Brandy was extremely helpful
Fantastic closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,512 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.